Why Birdeye?

　　Once upon a time, local businesses could attract customers through advertising and word of mouth. But today consumers choose businesses based on online reputation and digital experiences. The modern marketer must deliver exceptional experiences that create repeat customers, and they need a platform that can do this at scale. Local businesses often struggle to overcome the complexity and inefficiencies that come from using multiple applications to manage and optimize their marketing and customer experience operations. They often find that their use of fragmented point solutions keeps them from achieving true customer insights - and from acting upon them in real time.

　　This is the challenge that Birdeye solves with its all-in-one reputation and customer experience platform. More than 90,000 local businesses and brands use Birdeye to be found online through local listings and reviews; engage with consumers through webchat, text, and social media messaging; collect digital payments; and gain insights to improve customer experience with survey, ticketing and benchmarking tools.

　　Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo and in 2021, our CEO and Co-founder was named 2021 EY Entrepreneur of the Year. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, and World Innovation Lab - and recently closed a $60 million Series C funding round led by Accel-KKR, a leading technology-focused investment firm. Learn more at birdeye.com.

　　What You’ll Do

　　At Birdeye, the sales team is responsible for all sales efforts and the team's success is central to our move up market. As the Manager, Commercial Account Management, you’ll manage a team and help them generate demand, interest, and excitement for Birdeye while creating a steady pipeline of business to arm the Sales team.

　　Responsibilities

　　Full understanding of the Birdeye flywheel and product suite - becoming a true subject matter expert.

　　Successfully communicate Birdeye value proposition to customers

　　Experience collaborating with CS organizations

　　Experience running and/or collaborating with CSMs on QBR delivery

　　Creating strategy to engage with customers who are unresponsive

　　Developing pricing strategies for expansion and growth

　　Successfully developing rapport with top level executives within the company

　　Successfully managing escalations and objections

　　Adequately coach AMs on discovery and demo capabilities, leading by example on best practices

　　Holistically analyze account books and find areas of opportunity, leveraging whitespace analysis to create pipeline

　　Manage pipeline creation and hygiene, and effectively forecasting weekly/monthly/quarterly numbers to key stakeholders

　　Develop tailored coaching plans to assist AMs in meeting quota, helping reps to identify strengths and weaknesses.

　　Requirements

　　2-4 years in proven sales leadership in a closing role

　　4+ years in a sales role (SaaS and B2B preferred) and a top quota performer at your company

　　Passion for hiring, onboarding, coaching, motivating, and developing your team

　　Incredible leadership and mentorship skills with the ability to learn from others while teaching and leading an ambitious, growing team

　　Experience with high growth companies and the ability to find clarity in rapidly changing environments

　　Someone who has the drive to be promoted; managing a small team is not your ultimate goal

　　Why You’ll Join Us

　　At Birdeye, we seek to innovate and to be the #1 product in our category, which means we continually raise the bar to deliver meaningful results for ourselves and our customers. Our quality is world-class. We deliver what we commit and roll up our sleeves and get work done.

　　Working at Birdeye means being part of a tight-knit community that helps you succeed and celebrates your wins! We find strength in diversity and inclusion, actively seek different points of view, and ask everyone to be their authentic self at all times.

　　Benefits

　　100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)

　　Flexible PTO

　　401(k) with company match

　　Flexible work from home options available

　　Maternity & Paternity Leave

　　Employee Resource Groups - network with like-minded "Birds"

　　Abundant opportunities that come with a dynamic and fast-growing organization!