Our organization is unique in that we are a nonprofit community resource that saves lives by working with volunteer donors to provide the highest quality blood & tissue components to patients. By using cutting-edge technology, our team of dedicated professionals has helped save hundreds of thousands of lives for more than 35 years. Over 200,000 components of life-saving blood and tissue from volunteers throughout South Texas are collected and tested each year. We are internationally recognized for the quality of our services and research. Donors are essential because patients are in constant need of blood, blood components, and/or tissue. It's about life! Share our excitement and join our team!

　　South Texas Blood & Tissue Center (STBTC) (http://southtexasblood.org/) , a subsidiary of BioBridge Global, is a not-for-profit community blood center specializing in a variety of services to include providing blood, plasma, platelets and other blood components to numerous hospitals in 43 South Texas counties. STBTC is a community partner focused on enhancing health care through innovation and stewardship.

　　Position is located in Austin, TX

　　Job Title: Collection Program Specialist

　　Revision: 0000

　　Job Code: 700184

　　Shift: 4:45am/5am to 12:45pm-1pm (must be flexible)

　　FLSA: OT Eligible

　　Hybrid? N

　　CPF Level: TB2

　　Location: Austin

　　Dept.: Cord Blood

　　Business Unit: STB&T

　　General Summary

　　Responsible to perform and assist coordination of all operational aspects of the Cord Blood and Birth Tissue Collection in hospitals.

　　Ensure all collection and labeling procedures are performed in compliance with prescribed regulations. Maintain competency to include training and the performance of high complexity procedures.

　　Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

　　Support, communicate and reinforce the mission and vision of the enterprise.

　　Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

　　It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

　　Major Duties and Responsibilities

　　Essential Tasks

　　Coordinate the process for cord blood and/or birth tissue collections with hospitals, physicians, nurse midwives, and Labor and Delivery staff.

　　Coordinate and provide educational and training activities/materials for donation/collection processes to obstetricians, obstetrical offices staff, expectant mothers, and hospital Labor and Delivery staff.

　　Participate, as needed, in the cord blood collection and/or birth tissue collection processes and perform handling/labeling in accordance with procedures.

　　Review paperwork related to collection processes.

　　Perform venous phlebotomy collections as trained and required.

　　Utilize the data management system at the hospital and/or BioBridge Global.

　　As needed, initiate a manual quality event report and investigate event with hospital and GenCure staff.

　　Maintain adequate levels of collection supplies through regular supply requests to GenCure.

　　Ensure collection supplies are organized and secured as appropriate.

　　Protect donor and her family’s protected health information (PHI) from unauthorized release.

　　Perform informed consent, eligibility screening, and medical/social history with donors and ensure compliance of all established guidelines/standards and processes.

　　Monitor and evaluate incoming collections and prepare for transport to accessioning/processing laboratory.

　　Maintain annual training competencies for cord blood and birth tissue collections.

　　Assist with the development of cord blood and birth tissue procedures according to the AATB, AABB, FACT, ISO, FDA, and GMP standards.

　　Assist in validations as needed.

　　Maintain and oversee environmental monitoring of equipment and collections.

　　Maintain a close working relationship with the appropriate management keeping him/her informed on issues pertaining to cord blood and birth tissue collections.

　　Performs other duties as assigned.

　　Non‐Essential Tasks

　　Run departmental errands as directed.

　　Education

　　Requires a high school diploma or general equivalency diploma.

　　Prefer one or more years of medical education.

　　Licenses and/or Certifications

　　Valid United States Driver’s License

　　Certified Medical Assistant (CMA) preferred

　　Experience

　　Requires two or more years of customer service experience.

　　Requires two or more years of medical background experience.

　　Knowledge

　　Must obtain a working knowledge of regulatory/quality requirements and perform within all Standard Operating Procedures (SOPs) and policies.

　　Must acquire a working knowledge of medical terminology.

　　Must obtain competency in all required aspects of collection and labeling procedures for procurement of cord blood and birth tissues following a live birth.

　　Must recognize unusual responses/reactions or difficulties encountered in all phases of collection.

　　Skills

　　Must be prepared to identify root causes of problems and select the best course of action when circumstances require.

　　Must be capable of operating motor vehicles in all types of weather conditions.

　　Must have excellent written and oral communication skills.

　　Must be able to print and write legibly.

　　Abilities

　　Must be able to keep information confidential.

　　Must be neat in appearance and well groomed.

　　Must be professional, detail oriented, self‐motivated, innovative, creative, assertive, organized, communicative, and have the ability to work independently.

　　Working Environment

　　Works in a well‐lighted air conditioned and heated hospital/laboratory/department.

　　May be exposed to electrical, mechanical and chemical hazards and other conditions common to a hospital/laboratory environment.

　　May be exposed to blood borne pathogens and other conditions common to a clinical laboratory environment.

　　May have bodily exposure to refrigerator/freezer temperature, especially hands and face.

　　Will work extended hours during peak periods.

　　May be required to work any time of the day, evening or night during the week or weekend to include being on‐call.

　　Ability to use personal motor vehicle for company business required.

　　Occupational Exposure Assignment‐Category I

　　We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

　　All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

　　• Competitive salary

　　• 100% Employer Paid Life Insurance

　　• 401(k) with Employer Contribution

　　• 100% Employer Paid Long-term Disability Plan

　　• Paid Time Off (PTO)

　　• 100% Employer Paid AD&D

　　• Extended Illness Benefits (EIB)

　　• 100% Employer Paid Employee Assistance Program

　　• Shift Differentials

　　• Group Health Medical Plan with prescription coverage

　　• Paid Holidays

　　• Variety of Voluntary Supplemental Insurances

　　• Incentive Compensation Plan

　　• Voluntary Dental Coverage

　　• Educational Assistance Program

　　• Voluntary Vision

　　South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, genetic data, sexual orientation, gender identity, or any other legally protected characteristics. For more information about your EEO rights as an applicant under the law, please clickhere (http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf) . STBTC maintains a Tobacco & Drug-Free Workplace.