The Department of Plastic & Reconstructive Surgery is seeking a CO Sr. Medical Office Coordinator to coordinate the day-to-day activities of a multi-faceted surgical practice to ensure a smoothly functioning office and good patient relations. Adapt to changes in technology and software to ensure efficient office practice. Support surgeons in efficient use of operating room and clinic time. Provide administrative support for medical matters on behalf of physicians, as well as general academic and general administrative support.

　　Specific Duties & Responsibilities

　　Coordinate with patient and hospital, complex procedure scheduling including dates for surgery and office visits, preparation and dissemination of pre-operative and hospital admission information.

　　Collect insurance information and complete surgery scheduling and registration in EPIC.

　　Support the physician with insurance preauthorization and single case agreement processes by submitting necessary clinical information as instructed by the physician.

　　Coordinate follow-up office visits by providing information about treatment and testing locations.

　　Schedule lab test and other procedures and/or coordinate with other areas to complete scheduling process.

　　When clinic is cancelled, coordinate with Access Services and Patient Service Coordinators to reschedule physician and/or testing appointments.

　　Coordinate with patient and/or referring physician to obtain outside medical records. Refer patient to appropriate resources.

　　Review clinic schedules and make adjustments as appropriate.

　　Act as a liaison for patient, coordinating future consultations, diagnostics tests, or procedures.

　　Professionally and efficiently manage incoming calls and requests from patients, surgeons and fellow staff members to ensure that issues are resolved both promptly and thoroughly.

　　Provide quality service and support to patients in a variety of areas which may include, but not limited to scheduling, registration and care coordination.

　　May require travel to multiple work sites.

　　Perform other duties as required.

　　Special Knowledge, Skills & Abilities

　　Intermediate computer and proofreading skills.

　　Able to work independently.

　　Support fellow staff members and promote team success.

　　Minimum Qualifications

　　High School Diploma or graduation equivalent.

　　Three years progressively responsible medical office experience.

　　Medical terminology required.

　　Experience in the Johns Hopkins system strongly preferred.

　　Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

　　Preferred Qualifications

　　Two years college or equivalent work experience.

　　Knowledge of patient registration and scheduling in Epic.

　　Experience in the Johns Hopkins system strongly preferred.

　　Classified Title: Sr. Medical Office Coordinator

　　Job Posting Title (Working Title): CO Sr Medical Office Coordinator

　　Role/Level/Range: ATO 40/E/02/OE

　　Starting Salary Range: Min $18.00 - Max $33.50 HRLY ($52,616 targeted; Commensurate with experience)

　　Employee group: Full Time

　　Schedule: M-F/40

　　Exempt Status: Non-Exempt

　　Location: Johns Hopkins Bayview

　　Department name: ​​​​​​​SOM Plastic Surgery BV

　　Personnel area: School of Medicine

　　Total Rewards

　　The referenced salary range is based on Johns Hopkins University’s good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

　　Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

　　JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

　　**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

　　The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate’s conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

　　The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion (https://diversity.jhu.edu/roadmap-on-diversity-and-inclusion/) .

　　Accommodation Information

　　If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected] . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu .

　　Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/ .

　　The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

　　The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

　　Note: Job Postings are updated daily and remain online until filled.

　　Equal Opportunity Employer:

　　Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.