Job Description:

　　AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing, and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values, and dedicated to our customers’ mission.

　　RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

　　AT&T has an opening for a CNOC/GNOC Tier II Technician Incident Management (ND II) to support the customer's computer data communications systems, in providing design specifications, testing and inspections for computer networks; plan and implementing upgrades; as well as, analyzing and organizing corresponding hardware and software combined solutions through network modeling. Provide coverage 7x24x365.

　　The job duties of the GNOC/CNOC Tier II Incident Management Technician are as follows:

　　The Tier 2 network technician will support the installation and maintenance of the client Local Area Network (LAN) Wide Area Network (WAN) devices. Respond to and resolve incident tickets.

　　Provide support to Tier 3 network engineers for incident management and projects (site surveys and coordination and installation of new equipment.

　　Coordinate network operations, maintenance, repairs, or upgrades. Perform configuration management functions such as update topology drawings, ensure asset management records are accurate, and inventory.

　　Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))

　　Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the exiting network. Ensure that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.

　　Leverage various network tools to quickly identify and isolate customers impacting events on the network.

　　Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.

　　Diagnose house and software problems and replace defective components.

　　Support Operations and maintain activities and administer networks including hardware, system software, applications software and all configurations.

　　Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)

　　Required Qualifications: Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Masters and 4 years, Bachelors and 6 years, Associates and 8 years or HS and 10 years of experience that can be a combination of work history and education. Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.

　　Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS).

　　Layer 1, 2, and 3 network experience.

　　Familiarity (doesn’t need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).

　　Familiarity with Microsoft Visio and ServiceNow.

　　Our CNOC/GNOC Tier II Technician Incident Management (ND II) earns between $79,300 - $130,000 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

　　Joining our team comes with amazing perks and benefits:

　　Medical/Dental/Vision coverage

　　401(k) plan

　　Tuition reimbursement program

　　Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

　　Paid Parental Leave

　　Paid Caregiver Leave

　　Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement

　　Disability Benefits (short term and long term)

　　Life and Accidental Death Insurance

　　Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

　　Employee Assistance Programs (EAP)

　　Extensive employee wellness programs

　　Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

　　Weekly Hours:

　　40

　　Time Type:

　　Regular

　　Location:

　　Chantilly, Virginia

　　Salary Range:

　　$79,300.00 - $184,800.00

　　It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

　　AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

　　We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status