Infosys Consulting's Communications, Media, and Technology Practice is seeking a Senior Principal Level Management Consultant to lead the design and implementation of transformation solutions leveraging ServiceNow in one or more domain areas for Communications Providers, including customer care operations, network operations, service delivery and service/network inventory.

　　About the Role:Candidate must be an experienced Digital Transformation leader, with Digital Strategy enablement (Sales and Service/Support experience in B2C/B2B Telco environment), specifically with experience in the solution design, architecture, and implementation of ServiceNow based solutions. The successful candidate will have Agile transformation experience at multiple levels and strong program management skills who can champion Digital enablement and Agile adoption. Candidates must be comfortable working at all levels (team, stakeholder and organizational leadership) to help the organization use Digital strategy and Agile methodologies as a strategic asset to foster business values. This is a highly visible role with exposure to a wide range of stakeholders, which will require a combination of hard technical skills and soft people skills to have success.It requires potentially up to 100% travel, working onsite, depending on where the client is located.

　　Responsibilities:DeliveryLead Digital Transformation engagements spanning Large, Complex, programs with onsite / offsite / offshore model involving remote teams across multiple geographiesMin. 10 years of experience with Operational Technologies within the Communications Sector.At least 5 years of experience in the design, architecture, and implementation of ServiceNow solutions specifically associated with Telecom Network Inventory, Service Management, Service Operations Management, and Order Management for Technology ProvidersSell/Lead/drive successful Digital Transformation and Agile Transformation programsFacilitate Design Thinking and Value Design workshopsAnchor the full program life cycle, including proposal, scoping, SOW creation, and project deliveryManage client interactions and expectations; demonstrate subject matter expertise, address client needs, provide value propositions, and manage resource requirements, budgets, billing, prepare and coordinate complex written and verbal materialsManage individuals and teams; track and direct performance against objectives, create an atmosphere of trust and collaboration, and encourage improvement and innovationIdentify issues, risks, and project team conflicts, to develop a timely resolutionThought LeadershipProvide insight to new and emerging perspectives and point of views on Digital, Agile and related subjectsThinks like a transformation / change agent / evangelist industry professional- can quote current and extensive industry data and demonstrates ability to apply best practices.Provides strategic design leadership and insight in the use of ServiceNow to transform a Communication Provider's service management and delivery capabilities.Capture work product, insights gained, and intellectual property created into the firm's knowledge management system.Actively works to update/upgrade level of expertise or knowledgeResponsibilities - Sales and Business DevelopmentTo develop and manage clients through converting sales leads into ongoing programsIdentify opportunities to open new lines of business in your existing projects and client baseTo work towards a managed and sales revenue target, and to sell and manage profitable engagementsMentoringDevelop and mentor senior consultants, consultants and analysts in the Transformation practice

　　Basic Qualifications:Experience in Telecommunications industryExperience leading multiple Digital and Agile Strategy and Transformation engagements spanning Large, Complex transformation programs with onsite / offsite / offshore model involving remote teams acr ss multiple geographiesFunctional knowledge of some or all of the following key digital areas: Sales and Service flows, Digital Marketing, Content Management, Ecommerce, CRM, and/or Campaign ManagementStrong Program Management skillsBackground utilizing Agile transformation frameworks (SAFe, Kanban, Scrum), certification preferredExperience in selling to clients and being SPOC for those engagementsStrong executive presence with excellent written and verbal communications skillsGreat listener who is humble yet confident with his/her abilitiesStrategic thinker who pays attention to detail, but isn't afraid to roll up his/her sleeves and do what is required to get the job doneCreative problem solverPassion for transforming our clients' businesses to unlock value for their shareholders, clients, and partnersAbility to travel up to 4 days a week to multiple local, state and national client locationsAbility to work as part of a cross-cultural team, including flexibility to support multiple time zones when necessaryU.S. citizens and those already authorized to work in the U.S. (Infosys is unable to sponsor visas at this time)

　　Preferred QualificationsBig 5 consulting experienceExperience implementing ServiceNow based solution in a communications provider.Experience in working with large global brands and organizationsUnderstanding of different structured and unstructured data sources and their potential value to digital programs and customer interactionsComfortable with multiple project delivery methodologies (Agile, Hybrid, and Waterfall) and experience with project management tools (Agile Jira,...

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