With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

　　We are looking for a Cloud Solution Architect (CSA), specializing in both People & Process transformation advisory for cloud technology. A CSA who is passionate about helping our customers transform and do more with the Microsoft Cloud. This is a customer-facing consultative role, where you will be leveraging your Microsoft Cloud and your Modern Service Management subject matter expertise, as well as your consultative skills, to help customers achieve value from their Microsoft cloud investments. You will do this by focusing on areas such as cloud governance, cloud operations, end-user and business adoption, FinOps, DevOps, and more.

　　This role is flexible in that you can work up to 50% from home.

　　Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

　　Responsibilities

　　Main Responsibilities:

　　Customer Centricityo Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.o Customer Insights - Provide feedback & insights from customers.

　　Business Impacto Consumption (Cloud & Support) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.o Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging Microsoft Cloud and professional subject matter expertise. Deliver according to Microsoft Cloud and industry best practices and using repeatable Intellectual Property (IP)

　　Technical Leadershipo Learn It All - Align individual skilling to team/area demands & Customer Success goalso Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.

　　Qualifications

　　Minimum Requirements:

　　Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field

　　Strong Customer facing Consulting experience in cloud/infrastructure technologies, information technology (IT), network operations, technology solutions.

　　Extended experience and certification in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies.

　　Trusted Advisorship: The ability to build trusted advisor status and deep relationships across stakeholders (e.g., technical decision makers, business decision makers) through an understanding of customer needs and technologies.

　　Commercial acumen: the ability to network with internal stakeholders and build a portfolio of customers in order to build and maintain a healthy portfolio of customers and billable work.

　　Additional requirements:

　　Drive People & Process: The ability to prepare the customer for operational readiness and long-term organizational adoption.

　　Optimization: The ability to guide the customer towards solution cost and performance optimization leading to retention and expansion opportunities.

　　Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .