Description

The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps services, taking responsibility for customer-report issues through troubleshooting to successful resolution, tracking and communication, maintaining a secure cloud environment, ensuring appropriate availability of services, and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities.

The ideal candidate will be able to work independently identifying and resolving issues in a timely manner.

This is intended to be an on-going role and must be able to be on site 4-5 days per week.

Skills

Azure, Help desk support, Automation, Office 365, Cloud, IT Support, Azure Support, Azure Automation, Escalation

Top Skills Details

Azure,Help desk support,Automation,Office 365

Additional Skills Qualifications

Other responsibilities and duties:

Experience providing technical support within a enterprise style environment

Experience troubleshooting within a cloud-based environment

Any experience with task automation via scripting in Python or Powershell is ideal

Experience using automation tools such as Jenkins, Nexus, SonarQube, Rundeck would be a nice to have.

Onboarding new users and helping get accounts provisioned and configured properly

Experience monitoring logs and running regression scripts

Ability to quickly and effectively learn new technology and best practices and contribute to the team.

Experience running basic reports and double checking for accuracy

Any experience with SQL is a nice to have

Strong customer service when following up with users tickets to ensure resolution of their problems

Open to being part of a weekly on-call rotation to monitor and troubleshoot systems and infrastructure issues

Pay and Benefits

The pay range for this position is $27.00 - $35.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life ADD for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dearborn,MI.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.