Cloud Implementation Specialist-ChangeScout

　　The Human Capital Offering Portfolio focuses on helping organizations manage and sustain their performance through their most important asset: their people. Centered on five core issues, this Portfolio signifies to the market that we see Human Capital as a topic critical to the C-Suite. As we go-to-market we will show our clients that we serve more than HR organizations - from the CEO to CFO, Risk Manager to Business Unit leader-and that we deliver on our issues and help create value for our clients.

　　Human Capital As-A-Service

　　The Human Capital As-A-Service HC Forward group brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. Human Capital's HC Forward group will continue to evaluate and incorporate new products and operate services in our portfolio as we grow. We are looking to establish HCaaS as a go-to destination for creative ideation and innovation.

　　Are you passionate about helping clients evolve their organization to adapt to and solve the complex challenges of today's world? Does using cloud technologies to enhance collaboration and drive data-driven decision-making excite you?

　　Built on the Salesforce platform and leveraging best-in-class security and scalability, the ChangeScout tool combines cutting-edge technology and Deloitte's proprietary change management methodology to transform the way change is delivered.

　　Work you'll do:

　　As an Implementation Specialist for our digital change management platform, you will own the end-to-end implementation process for new clients and project teams. Responsibilities include, but are not limited to:

　　System Implementation and Governance:

　　Own system configuration and technical set-up

　　Guide team through implementation steps

　　Provide best practices

　　Facilitate pre-implementation activities, implementation go-live, short term support and adoption, and corresponding sprints

　　Deliver end user training

　　o Establish governance and driving/monitoring adoption

　　o Drive alignment and sign off from key leaders

　　o Develop custom reports and dashboards utilizing ChangeScout for client deliverables

　　o Provide support through data migration and data formatting recommendations

　　o Accountable for execution/deployment of multiple client engagements simultaneously

　　Client Relationship Management:

　　Conduct regular check-ins to collect feedback, monitor adoption, drive value

　　Escalate risks and issues

　　Deliver refresher or deep dive trainings when needed

　　Identify potential new opportunities

　　Implementation Continuous Improvements: Identify, plan, and execute ongoing continuous improvement activities to drive higher value

　　Sales Support: Support pre-sales conversations and provide client or internal demos on an as needed basis

　　Required Qualifications:

　　Bachelor's Degree

　　2+ years of experience facilitating training or workshops with clients/ customers

　　2+ years of experience implementing cloud-based systems

　　2+ years of professional research experience including critical/ analytical thinking

　　2+ years of experience with professional presentations; including oral and written communications

　　Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

　　Ability to travel 0-25%, on average, based on the work you do and the clients and industries/ sectors you serve

　　Preferred Qualifications:

　　2+ years of experience with Organizational Change Management

　　2+ years of experience with a Consulting organization

　　2+ years in relational databases

　　2+ years of experience using or implementing Salesforce products

　　2+ years managing ambiguity and applying critical thinking skills

　　Possible locations: Phoenix, Stamford, Miami, Tampa, Atlanta, Chicago, Boston, Baltimore, Detroit, Grand Rapids, Minneapolis, Charlotte, Morristown, Cleveland, Columbus, Portland, Philadelphia, Pittsburgh, Austin, Dallas, Houston, Alexandria, Hartford, McLean, Milwaukee

　　You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

　　For more information about Human Capital, visit our landing page at: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html

　　#HC24 #HCaaS24

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.