Job Description

　　At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

　　Currently we are looking for a Clinical Systems Support specialist to join our IT team.

　　Responabilties:

　　Acts as the primary support for end users of clinical trial systems, responding to calls, email, chat, and/or self-service requests; logging support calls/resolutions; resolving incidents and providing required assistance to customers.Performs regular follow-up on incidents to ensure all issues are resolved fully and in a timely manner.Handles all aspects of access management, including but not limited to provisioning, updating and revoking access and following established guidelines and processes. Assesses and troubleshoots access management requests or problems.Manages escalations from onset to closure to ensure issues are addressed across different functional areas or cross-departmental lines.Occasionally carries on call phone/pager for after-hours support. Responds to after-hours inquiries within defined service level definitions.

　　Requirements:

　　Post high / secondary school degree or certificate.Experience in IT operations, helpdesk / call center or access management environment

　　Knowledge, Skills and Abilities:

　　Proficiency of primary software used by the company.Working knowledge of Helpdesk Call Tracking software and ACD systems Strong attention to detail Ability to follow processes without deviation.Ability to multi-task and apply organizational skills.Excellent problem-solving skills.Strong written and verbal communications skillsPositive attitude and enthusiasm towards workExcellent customer service skillsAbility to multi-task and excellent organizational skills with strong attention to detailAbility to work independently and keep up with rapid changes in priorities Proven ability to learn new software and systems as well as new terminology and processes.Ability to work as a member of a team and promote teamwork in a multi-disciplinary team setting.Extensive language skills, including strong English language both written and verbal

　　Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

　　This position is open for EMEA one fully remote status.

　　Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

　　Apply today! http://jobs.thermofisher.com

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

　　As we are likely to receive many applications, sometimes we are unable to provide feedback to everyone.