Employment Type:

　　Full time

　　Shift:

　　Description:

　　POSITION PURPOSE

　　The primary job responsibility of the Service Optimization Engineer I is to support and optimize financial, clinical, informational and infrastructure System/Platforms that provide business customers with optimally performing services. Additionally, a Service Optimization Engineer I

　　collaborates with Product Engineering, Product Management and Enterprise Information Security to assure seamless transition of new products and designs to Service Optimization.

　　The Service Optimization Engineer I serves as the operational subject matter expert, coordinating with other TIS Product Centric Organization teams; to support and optimize technology-based business solutions. This includes applications and infrastructure leveraging Trinity Enterprise Data Centers and Cloud resources (i.e., PaaS, IaaS and SaaS), serving as a platform specific technology support expert.

　　Furthermore, the Service Optimization Engineer I serves in a lead and/or support role in the operation and optimization of platforms, products and applications within their respective teams as well as how those applications interface with other teams.

　　ESSENTIAL FUNCTIONS

　　Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.

　　Provides a high level of technical support of platform and product designs and collaborates with cross-functional team (Product Engineering, Product Management, Business Owners, etc.) to assure the successful deployment of any design or product.

　　Monitors and analyzes the current state of platforms to assure performance is within pre-determined thresholds.

　　Collaborates with vendors and other teams in matters of products, troubleshooting, maintenance and documentation.

　　Proposes procedures and solutions which assure the team is functioning at the highest possible level at the lowest possible cost.

　　Implements platform technology in conjunction with established platform strategy.

　　Identifies, escalates, and supports process improvement initiatives to optimize efficiency, reliability, and quality of service.

　　Participates in research and makes recommendations on products, services, protocols and standards in support of all infrastructure procurement and development efforts.

　　Minimizes operational and capital costs through the reduction of inefficiencies in the environment.

　　Keeps abreast of current and best practices, participates in continuing education and seminars.

　　Performs environment capacity planning and performance monitoring on all platform hardware. Assures all hardware and software is covered by 24x7x365 maintenance contracts.

　　Serves as first level for troubleshooting and escalation of critical issues. Provides 24x7x365 troubleshooting support for all teams. Resolves critical issues.

　　Utilizes software and hardware tools to diagnose and resolve problems and factors affecting performance and service levels. Applies specialized technical knowledge of enterprise tools.

　　Assures all hardware and software is performing at a fully optimized level.

　　Participates in the development, implementation and testing of installs and upgrades to existing solutions.

　　Participates in data migration and lifecycle projects.

　　Participates in disaster recovery planning and exercises. Assures documentation is maintained and meets requirements. Attests to documentation maintenance annually.

　　Accountable for the security configuration of supported solutions and makes sure they are up to date. Oversees implementation of security controls, governance processes, and compliance validation.

　　Responsible for supporting and translating architectural designs.

　　Performs other duties as assigned.

　　Maintains a working knowledge of applicable Federal, State and local laws/regulations, the Trinity Health Integrity and Compliance Program and Code of Conduct as well as other policies and procedures in order to assure adherence in a manner that reflects honest, ethical and professional behavior.

　　MINIMUM QUALIFICATIONS

　　Bachelor’s degree in Computer Science, Engineering, Information Systems or a related field with five (5) years’ progressive experience, with expertise in hardware, software, application, and systems engineering within specific IT discipline (i.e., as strategic planning, solution engineering, technology engineering, network management, security management, change management, application development, middleware design, information analysis, database management, project management and operations management). An equivalent combination of education will be considered.

　　Ability to provide technical guidance and serve as a subject matter expert to team members. Ability to serve as a mentor to less experienced team members and provide training and guidance on system functionality and software products.

　　Comprehensive skills in technical documentation, DevOps and ITIL concepts.

　　Knowledge of cloud platforms or software as a service application (SaaS applications).

　　Knowledge of security concepts with hands-on experience in implementing security controls and compliance requirements.

　　Must be comfortable operating in a collaborative, shared leadership environment.

　　Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

　　Outstanding oral and written communication skills.

　　Strong interpersonal skills.

　　Adept at multi-tasking.

　　Ability to remain calm, helpful, and productive in all situations, including critical support situations.

　　PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

　　Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

　　This position operates in a typical office environment. The area is well-lit, temperature-controlled and free from hazards.

　　Incumbent communicates frequently, in person and over the telephone, with others in different locations working jointly on technical issues.

　　The environment in which the incumbent will work requires the ability to concentrate, meet deadlines, work on several projects at the same period and adapt to interruptions.

　　Must possess the ability to comply with Trinity Health policies and procedures.

　　Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.

　　Ability to write reports, business correspondence, and procedure manuals.

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

　　Our Commitment to Diversity and Inclusion

　　Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

　　Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

　　EOE including disability/veteran