Organization:

　　East Bay Perinatal Center

　　Position Overview:

　　Supervises and oversees the day-to-day operations, staffing and staff coverage, overall staff performance to goals, staff and patient safety and services. Ensures consistent delivery of high-value, quality care to all patient populations served. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures, applicable regulatory standards, laws and regulations Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes.

　　Job Description :

　　OPERATIONS:

　　Supervises and oversees the day-to-day activities for a care center, accounting unit and/or site operations, ensuring consistent delivery of high-value quality care to all patient populations served.

　　Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely.

　　Promotes collaborative practices among physician groups, promotes staff input into decisions affecting clinical practice, and practice functioning.

　　Mediate conflicts, differences, and misunderstandings between and amongst patients, clientele, staff, and physicians.

　　Serves as a resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.

　　Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.

　　Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements approved recommendations.

　　Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and , TJC, The Joint Commission, standards, and applicable laws and regulations

　　Ensures maintenance of appropriate records and level of supplies.

　　Promotes efficient and effective communications between departments to improve and standardize work flows.

　　Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.

　　Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.

　　Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.

　　May participate in and/or facilitate ad-hoc committees and task forces.

　　PEOPLE:

　　Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.

　　Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.

　　Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.

　　Provides opportunities for career development, role expansion, and cross-training.

　　Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.

　　Conducts staff meetings for informative and educational purposes.

　　Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.

　　Ensures staff maintains current and appropriate professional credentials.

　　FINANCIAL MANAGEMENT:

　　Assists in meeting financial targets by effectively managing and utilizing personnel and resources.

　　Manages and monitors staffing to minimize labor costs.

　　Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.

　　May participate or provide input in the operating and capital budgeting process.

　　PLANNING:

　　Participates in departmental goal setting process, and coommunicates goals to staff.

　　Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.

　　Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.

　　May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.

　　EDUCATION:

　　HS Diploma or General Education Diploma (GED)TYPICAL EXPERIENCE:

　　5 years of recent relevant experience.SKILLS AND KNOWLEDGE:

　　Knowledge of medical office workflows and processes.

　　Ability to establish and maintain cooperative working relationships with physicians and care providers.

　　Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.

　　Knowledge and understanding of applicable local, state, federal and other laws, regulations and requirements impacting department operations.

　　Leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.

　　Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.

　　Project planning, leading and implementation skills.

　　Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.

　　Demonstrates ability to handle confidential and sensitive issues.

　　Verbal and written communication and interpersonal skills.

　　Ability to handle difficult circumstances and make sound business decisions with little direction.

　　Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.

　　Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.

　　Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.

　　Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.

　　Ability to use essential software and applications associated with the role’s duties and responsibilities.

　　Knowledge of applicable local/state/federal laws in the field of expertise.

　　PHYSICAL ACTIVITIES AND REQUIREMENTS:

　　See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements (https://sutterhealth.sharepoint.com/:b:/s/JobAnalysisLibrary/ETcsrLLlDj5MlmKbw2ZsPB4BlHLH2296OimmwO58T7i_Ig?e=4cI5mO)

　　Job Shift:

　　Days

　　Schedule:

　　Full Time

　　Shift Hours:

　　8

　　Days of the Week:

　　Monday - Friday

　　Weekend Requirements:

　　As Needed

　　Benefits:

　　Yes

　　Unions:

　　No

　　Position Status:

　　Exempt

　　Weekly Hours:

　　40

　　Employee Status:

　　Regular

　　Number of Openings:

　　1

　　Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

　　Pay Range is $40.85 to $61.28 / hour

　　The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.

　　All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin (including possession of a driver's license issued to individuals who did not present proof of authorized presence in the U.S.), age, medical condition, physical or mental disability, military or protected veteran status, political affiliation, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical condition, genetic information or any other characteristic made unlawful by local, state, or federal law, ordinance or regulation. External hires must pass a background check/drug screening. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state, and local laws, including but not limited to the San Francisco Fair Chance Ordinance.