ADP/MasterTax is one of the leading payroll tax software products in the industry. We are looking for an Account Executive (trainer) to assist our new and existing clients. The primary focus is to provide varying levels of MasterTax training to clients, both new and seasoned.

　　RESPONSIBILITIES:

　　Serve as a consultant and trainer on the MasterTax product

　　Conducts all training for new users, currently in implementation, on functionality such as Payroll Tax Workflow, Interim Workflow, Quarter-End Workflow. Will also provide training on any additional products licensed by the client

　　Be able to read and understand specs and troubleshoot integration challenges

　　Works with current clients, anywhere from new users to seasoned users, on additional training if a new product is purchased or based on clients needs

　　Responsible for providing recorded trainings for upload to the MasterTax client portal

　　Will create and deliver training for our user conference

　　May need to provide internal associate training, as needed

　　May need to assist implementation team on supporting new clients, as necessary

　　Effectively communicate with all business partners ensuring appropriate and timey updates to any potentially impacted group or individual

　　Must have the ability to multi-task

　　Prefer someone with a deep understanding of the MasterTax product and/or tax industry

　　Provide recommendations to MasterTax leadership around potential best practices and training on solutions, based on client input or experience.

　　High School Diploma required

　　Bachelor's Degree preferred or its equivalent in education and experience

　　PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

　　2 years of payroll or tax software experience

　　1 year experience with MasterTax software

　　Proven ability to produce positive results

　　A strong focus on Client Satisfaction in a relevant industry

　　Up to 1 year of implementation consulting experience or equivalent experience as a practitioner in a systems-related organization

　　Strong client support and relationship building skills

　　Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

　　Ability to demonstrate learning agility and critical thinking skills, including sophisticated payroll tax and software related information, in both a classroom and in a hands-on environment

　　The ability to learn and apply basic concepts in new situations

　　Initiative to seek out answers, solutions, and positive outcomes for the client and demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner

　　Proficiency in the latest web technologies and working knowledge of various operating systems

　　The ability to collaborate and work in a team environment as well as work independently while making sound decisions

　　Good knowledge of industry tools

　　Excellent analytical and time management skills

　　Excellent Communication skills both verbal and written

　　Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

　　Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.