Calling all innovators – find your future at Fiserv.

　　We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

　　Job Title

　　Client Technical Engagement Specialist, Principal

　　What does a successful Client Technical Engagement Specialist, Principal do at Fiserv?

　　As the Client Technical Engagement Specialist, Principal, you will be responsible for delivering within specified time, cost, quality, and contract parameters and ensuring client satisfaction. Scope of responsibility includes oversight and management of multiple programs and/or products, leveraging various skill sets ensuring a consistent usage of standard program management practices, under one umbrella. You will provide overall leadership, vision, strategic planning and oversight of the execution of plans to ensure successful delivery against the overall delivery roadmap. The Client Technical Engagement Specialist, Principal role will give you the opportunity to exercise a wide variety of skills and experiences as this role blends program management, relationship management, and process improvement/organizational change skills into a delivery executive that is empowered to deliver on the promise of One Fiserv.

　　What you will do:

　　Formulates gains alignment, and execute on program approach, end state vision and roadmap for the program.

　　Build and foster a high-performance matrix Fiserv team ensuring predictable, consistent, and successful program delivery through direct management and overall coordination of all program related projects and tracks of work.

　　Build and foster client relationships and seen as a single point of escalation during implementation to build referenceable clients. Develop and maintain strong working relationships and strategic partnerships with external (e.g. primary interface with the client program leadership) and internal key stakeholders/customers across groups and/or business units to maximize effectiveness and influence.

　　Align the sales proposal, client expectations, Legal (Contract), Finance (Billing), and scope to ensure the solution is effectively understood by all parties in terms of the solution to be delivered.

　　Ensure a holistic view by coordinating with and monitoring all impacted business processes to support the transition from sales to delivery and from delivery to operational support.

　　Ensure predictable, consistent, and successful program delivery by establishing joint agreement of the foundational Engagement Control components including:

　　Governance: Organizational alignment formalizing overall team structure, roles and responsibilities, and escalation procedures.

　　Communication Plan: Framework with regard to how information is distributed; types of meetings (Fiserv and Fiserv/Client) and alignment of associated tools.

　　Project/Program Management: Status Reporting, Integrated Schedule, Action & Issue, Risk, Decision and Change Management.

　　Establish mechanisms to set and manage expectations and ensure on-going control of the program.

　　Perform ongoing review of program status; identify risks. Document program progress including implementation, timelines, issues, risks, and successes to maintain program course. Assess results and determines and implements risk mitigation solutions as appropriate.

　　Determine, in collaboration with the various areas, the delivery roadmap, staffing plan, roles, skills, and allocation of the delivery team. Determine if additional staffing is needed for meeting targeted program timelines and maintaining a program timeline with milestones. Communicate program information and status to the executives and stakeholders and provides engagement oversight of the program related projects and tracks of work. Act as internal point of coordination for discussions relating to approach and solution and is the primary escalation point prior to executive involvement.

　　Champion the Enterprise Solution Delivery (ESD) process and the effective utilization of best practices in the field by coaching those filling the enterprise roles, business unit roles and the engagement project team to ensure that methodology and approach are consistently implemented across the business. Additionally, the Engagement Program Manager gathers feedback on program results; analyzes feedback identifies and determines global implications and provides recommended improvements based on the learnings into future programs.

　　What you will need to have:

　　Bachelor’s degree in business or equivalent work experience.

　　7+ years of senior project management experience with at least 3 years of program management experience delivering multiple product implementations crossing multiple businesses.

　　Experience in client facing consulting / professional services.

　　Excellent professional communication skills, written and verbal, including expressing ideas clearly and logically to all levels within the organization; the ability to communication technical concepts to non-technical customers in a clear manner; and the ability to interact with senior and executive level management.

　　Experience in custom software product development, systems integration, and/or software implementation services.

　　Experience in driving large scale change efforts.

　　Excellent negotiation, conflict, and judgment skills to balance Fiserv and Client goals to ensure overall objectives are met.

　　Experience with matrix management of cross-functional processes and teams.

　　Expertise with Microsoft Office and Project Management tools.

　　Ability to travel 50% to client site, incremental for internal meetings as needed.

　　What would be great to have:

　　Project Management Professional (PMP) certification preferred.

　　Information Technology Infrastructure Library (ITIL) awareness.

　　Experience in banking, financial services, and/or software industries desired.

　　Six Sigma training desired.

　　Fiserv experience a plus.

　　Process management/improvement in the area of solution/implementation delivery methodologies strongly preferred.

　　This role is not eligible to be performed in Colorado, California, New York or Washington.

　　Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

　　Thank you for considering employment with Fiserv. Please:

　　Apply using your legal name

　　Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

　　What you should know about us:

　　Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

　　Our commitment to Diversity and Inclusion:

　　Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

　　We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

　　Warning about fake job posts:

　　Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

　　Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

　　If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.