Client Support Specialist I

　　Req ID: 41485

　　Job Category: Customer Operations/Customer Support

　　Bethlehem, PA, US, 18017

　　Description:

　　At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

　　The Role

　　Our Customers are so important to us, we always use a capital "C" to remind us of their value. If you enjoy knowing what you do can make someone's day a little easier, join our CECS team and help our Customers experience the capital "C" in being a STERIS Customer. The Client Support Specialist I receives, and processes Customer purchases, manages Customer phone inquiries, processes credits/returns, and handles Customer complaints. Client Support Specialists are also responsible for ensuring departmental and individual goals are met and Customers are satisfied.

　　This is a hybrid position, located in Bethlehem PA – it is expected that you’re on location at least 2x/week or as required.

　　What You Will Do

　　Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, e-mail and EDI.

　　Act as a liaison between customer and CDM department for New Account Set up.

　　Confirm order selling price is in compliance with contract/pricing and work pricing holds regularly.

　　Understand and have a working knowledge of STERIS products and their intended uses by regularly attending product training.

　　Responsible for the researching and handling of customer credits and returns.

　　Takes ownership of problems by, identifying customer’s needs, clarifying information, researching and providing an alternative or solution.

　　Handle Customer complaints and requests professionally and efficiently.

　　Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint.

　　Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials.

　　Process service calls.

　　Actively support the Sales team and other internal Customer goals.

　　Support International order entry process as needed.

　　Create and send Monthly Routine Quotes for services due.

　　What You Need To Be Successful

　　High School Diploma/GED and eight (8)+ years of relevant experience required. Bachelor’s Degree and 2+ years’ relevant experience preferred

　　Direct customer or sales interaction/experience

　　Prior Customer service experience working in sales/account support role using phone, Microsoft Office and computer entry.

　　Strong computer skills (Word, Excel, PowerPoint, Sharepoint) required.

　　Excellent interpersonal, written, verbal and analytical skills, and ability to interact as a team member and with all levels of business partners and Customers.

　　Excellent time management, organizational skills, and detail orientation required.

　　Must be able to multitask, prioritize, work on schedule, and within deadlines.

　　#LI-MM1

　　What STERIS Offers

　　The opportunity to join a company that will invest in you for the long-term. STERIS couldn’t be where it is today without our incredible people. That’s why we share in our success together by rewarding you for your hard work. Hiring people who are in it for the long run with STERIS is our ultimate goal. We do this by providing competitive salaries, healthcare benefits, tuition assistance, paid-time off, holidays, matching 401(k), annual merit, and incentive plans. Join us and help write our next chapter.

　　STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

　　If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.

　　STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.

　　The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location’s HR Office during normal business hours.

　　Req ID: 41485

　　Job Category: Customer Operations/Customer Support

　　Bethlehem, PA, US, 18017

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　　Life at STERIS (https://careers.steris.com/content/Life-at-STERIS/?locale=en_US)