Job Description

　　Oracle Java is the top development platform in the industry. With the success of the platform, the Java sales organization is expanding and currently seeking a Java Customer Success Manager .

　　This role is strategically important to the continued success of the Java platform. In this role you will be responsible for delivering on revenue quotas as well as building a strong renewal base through high customer satisfaction. To this end, your focus will be on existing customers’ success as well as overall customer retention. In this role you will showcase your excellent account management skills by not only work closely with the customer but also the internal Oracle Java product development team where you will act as a conduit between the two. This is achieved by listening to customers concerns as well as their ideas for new product features, functionalities, tools, etc. and then presenting them to the Java product development team, in a favorable light, for consideration in future releases.

　　Essential Duties and Responsibilities

　　Engage and address customer concerns, pain points, etc.

　　Actively solicit customer ideas for new features, functionalities, tools, etc.

　　Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the Java Product Development team.

　　Lead the renewal sales cycle from proposal stage through contract execution.

　　Achieve / exceed quarterly renewal targets

　　Identify “at-risk” renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal

　　Provide continuous feedback to management on both successes and challenges for the business

　　Maximize renewal revenue

　　Drive on-time or early renewals

　　Accurately forecast quarterly renewal revenue

　　Essential Knowledge, Skills, Abilities, and Background

　　Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role

　　Product experience in Sales of Enterprise software, platform, or product.

　　Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.

　　Experience representing the customer to internal product stake holders.

　　Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.

　　Understanding of legal terms and common software sales contracts

　　Ability to effectively negotiate in both challenging and collaborative sales engagements

　　Ability to excel in a high-energy, quarterly-results driven sales culture

　　Team player who will work within the company to continue improving organization processes

　　7-10 Years sales experience in technology-based company

　　Bachelor’s degree in Business or technology related discipline

　　Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems

　　Some travel (25%+) may be required

　　Detailed Description and Job Requirements

　　Drive the renewal of Oracle's Java SE Subscription contracts to existing customers.

　　Responsible for: Delivering on or exceed assigned renewal quota.

　　Timely renewals for a variety of customers in an assigned territory.

　　Educating customers on business practices and any associated contractual implications.

　　Becoming a customer advocate by acting as a communication pipeline for issues, pain points, and ideas to Oracle Product Management.

　　Managing exceptions for customers with issues that may delay or inhibit renewals.

　　Accurately forecast business targets and renewal opportunities.

　　5-7 years’ experience in sales or related area. Job duties are varied and complex, needing independent judgment.

　　Responsibilities

　　#LI-LG1

　　Disclaimer:

　　Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

　　Range and benefit information provided in this posting are specific to the United States only

　　Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity. Eligible for commission with an estimated pay mix of 60/40 - 90/10.

　　Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

　　Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

　　Oracle offers a comprehensive benefits package which includes the following:

　　Medical, dental, and vision insurance, including expert medical opinion

　　Short term disability and long term disability

　　Life insurance and AD&D

　　Supplemental life insurance (Employee/Spouse/Child)

　　Health care and dependent care Flexible Spending Accounts

　　Pre-tax commuter and parking benefits

　　401(k) Savings and Investment Plan with company match

　　Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

　　11 paid holidays

　　Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

　　Paid parental leave

　　Adoption assistance

　　Employee Stock Purchase Plan

　　Financial planning and group legal

　　Voluntary benefits including auto, homeowner and pet insurance

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer