JOB REQUIREMENTS: Description WE ARE ASQ EXCELLENCE: INSPIRE EXCELLENCEASQExcellence sets the standard for quality-driven offerings and insightworldwide, empowering the organizations it serves to achieve excellence.ASQE provides though leadership, networks, and resources to a globalmembership of organizations and affiliated individuals representing awide range of industries and cultures. ASQE is a registered trademark ofASQ which was founded in 1946. Both are headquartered in Milwaukee, WIUSA. ASQ and ASQE enhance each other by providing member value for bothindividuals and organizations. The Position Reporting directly to theExecutive Director, Certification Operations, the Client Success Manageris responsible for supporting all ASQE customers in pursuit ofCertification. The role must adhere to and sustain continuousimprovement efforts in compliance with accreditation standards such asANSI/ISO/IEC 17024, whilst providing exceptional service. The ClientSuccess Manager is expected to work collaboratively, both in person andvirtually, with other members of ASQE and cross functionally with ASQteams. Additionally, the Client Success Manager will support theExecutive Director with achieving established metrics / KPI\'s forcustomer satisfaction and with building close long-term clientrelationships. Main Responsibilities Hire, train, manage, and developCertification Coordinators to effectively carry out departmentfunctions, and provides excellent managerial and customer service.Adhere to credentialing policies and procedures consistent with ISOaccreditation standards to establish quality and fairness in testing.Maintain and support program accreditation activities such as capturingVOC, documenting compliance, and managing the Corrective ActionPreventive Action (CAPA) process. Work closely with test administrationvendors, partners and ASQ customer care team to resolve issues andensure alignment between service provision and achieving exceptionalcustomer service. Establish clear goals and metrics to increase customersatisfaction with ASQE Certification activities. Manage and documentcertification customer complaints and appeals process per ISOrequirements and participates in ISO 17024 Auditing and ManagementReview functions. Lead the effort to create, update, and review alladministrative Standard Operating Procedures to capture workflow andprocess in support of accreditation activities. Power AMS user withresponsibility for Cert Ops product setup (Certification and CertPreparation) and for ongoing training of department staff on systemfunctionality. Serve as the first point of contact for all customerescalations and works with the Executive Director to resolve all issuesin a timely... For full info follow application link. Equal OpportunityEmployer of Minorities, Females, Protected Veterans, and Individualswith Disabilities. We maintain a drug-free workplace and performpre-employment substance abuse testing. ***** APPLICATIONINSTRUCTIONS: Apply Online: ipc.us/t/7C28C2CC027245E0 Qualified females,minorities, and special disabled veterans and other veterans areencouraged to apply.