Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Optum's Electronic Health Record (EHR) Services represents one of the fastest growing practices within Optum Insight's Advisory and Implementations business unit. The EHR Services practice is comprised of 600+ individuals across the U.S. and Ireland who are dedicated to improving the healthcare delivery system through the power of healthcare technology, specifically, the EHR and integrated applications and tools. By joining the EHR Services team, you'll partner with some of the most gifted healthcare technology thought leaders within the industry, collaborate with experienced consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.

　　Optum is seeking an experienced Client Success Lead to expand support capabilities for EHR Service's client's from contract signature and initial staffing, to developing the partnership, and eventually integrating and transitioning the client to a long-term relationship model. A successful candidate will first and foremost have significant experience in EHRs, both implementation and ongoing operations and across clinical, business, and administrative applications. Additional success in bridging IT and operations teams, broad experience working with clinical operations and business operations in IT delivery, and a good understanding of EHR vendor relationships.

　　Solid candidates for this role will be able to demonstrate self-motivation, individual leadership, and team collaboration, and a knack for driving consensus from ambiguity and creating stability during instability.

　　Most importantly, our EHR Services team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

　　You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

　　Primary Responsibilities:

　　Bridge the relationship between Electronic Health Record (EHR) Services and client EHR leadership teams Build credibility with clients in EHR operational and technical leadership, and collaboratively solve operational, staffing, and project obstacles Coach and mentor staff involved with the client, and act as an escalation point for issues Develop and maintain project plans, schedules, and resource allocations Collaborate with cross-functional teams to ensure appropriate staffing and adherence to project timelines Deliver to contractual and financial models with diligence Monitor and track client relationships, identifying potential risks or issues and implementing corrective actions Provide regular updates and reports to senior management on relationship and project status, milestones achieved, and potential risks and roadblocks Recommend innovative ideas, processes, and procedures for enhancements, additions, and modifications to improve existing systems and practices Create content (e.g., pitch decks, executive summaries, etc.) that can be used in business development and consulting meetings Ensure accuracy of all deliverables including presentations, contracts, and spreadsheets, requiring interface with Finance or Compliance/Legal as necessary Lead and develop in collaboration with others around EHR road maps and initiatives to meet the clients needs as well as align with the broader EHR landscape Consult on business development opportunities, on projects in EHR Services, and with clients using your healthcare and EHR experience

　　You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　Holds Active Epic Certifications 10+ years of experience in Electronic Health Record (EHR) operations and implementation 6+ years of experience partnering with Epic Systems Corporation on management of a health system's Epic environment 6+ years of experience in business operations management, including analysis of business processes and workflows, and providing evaluations, benchmarks, and/or process improvement recommendations Demonstrated exceptional leadership and interpersonal skills to coach, mentor, and lead through change Demonstrated ability to manage projects within a defined timeline and budget Demonstrated solid analytical, problem-solving, and adaptable thinking skills

　　Preferred Qualifications:

　　8+ years working directly at a health system on an EHR application or operations team Consulting experience with a focus on analyzing and interpreting client needs and creating value through professional product delivery Experience working with fully remote project teams, matrixed org structures, and leading projects to successful completion Knowledge of the EHR vendor and advisory services landscape Familiarity with process improvement and software development methodologies (like Agile)

　　Key Competencies:

　　Ability to build and maintain solid relationships as well as motivate and inspire other team members Ability to prioritize and execute on multiple tasks and meet deadlines while providing quality results Ability to maintain the highest standards of confidentiality, integrity, and personal accountability when working with sensitive and restricted data, including protected health information (PHI) Solid healthcare clinical, operational, and technical understanding Self-disciplined with time management, organization, and documentation Consultative and collaborative style within cross-functional teams Function across team, group, and business boundaries to drive commonality and reusability in solutions to our businesses needs Effective relationship management skills and ability to handle challenging interpersonal situations

　　California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island or Washington residents is $118,000 to $226,800 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

　　*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.