At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

　　We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

　　Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

　　ABOUT US

　　We believe that art has the power to change our lives and the world for the better; how art gets there - from museums across the world to regional art galleries to the intimacy of someone’s home - matters to us. If you share this belief, please join us in our mission to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture.

　　Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, storing and protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and bespoke archival solutions are some of the specific services Crozier’s affiliation with Iron Mountain affords.

　　We are seeking a Client Services Specialist to join our team at Crozier. In this role, you will be responsible for providing estimated costs and overseeing the execution of regional, domestic, and international services within our Project Management Job Family. Your main responsibilities will involve estimating and executing projects while collaborating closely with our Project Managers and Commercial Team.

　　What you will do:

　　Manage inbound [web or call] client requests as well as B2B Clients

　　Lead evaluation and client research

　　Onboarding New Clients - Knowledgeable about the Crozier suite of storage and services solutions

　　Utilise tariff and existing pricing tools approach to build estimates for regional, domestic and international services with a focus on transactional requests not large scale or complex service solutions

　　Booked job task entry and maintenance [dates, tasks, subtasks, expenses and paperwork]

　　Provide clear and concise directives to operating depts and third party vendors

　　Manage costs and ensure projects are delivered within or on budget, subject to scope change

　　Maintain operations and financial compliance, as well as uphold Project Management standards

　　Support Project Managers with standard estimates generation for overflow requests on lower value transactions or by need basis

　　Consult or pass to Project Management or specialist function for problem solving, change management and escalation where appropriate

　　Provide the highest level of client experience

　　Utilise problem-solving abilities if changes to the project occur – work through issue resolution to completion, delegating or escalating when necessary

　　Core Responsibilities:

　　Project pricing

　　Opportunity Facilitation

　　Project Management support

　　What you will bring to the role:

　　Proven team player with a track record of building relationships

　　Ability to work effectively and collaboratively across several teams/departments

　　Strong work ethic with an ability to manage workload while efficiently and effectively prioritising responsibilities to meet deadlines

　　Excellent communication skills – both written and verbal

　　Good attention to detail as well as ability to use initiative and quick, practical thinking in a demanding environment

　　Strong organisational, analytical, and time management skills

　　Strategic thinker who is solutions-oriented and proactive in problem solving

　　Salesforce CRM experience an advantage, but not necessary.

　　What we offer:

　　Be part of an ever-evolving global organization focused on transformation and innovation.

　　A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.

　　Global connectivity to learn from 26,000+ teammates across 52 countries.

　　Be part of a winning team who embrace diversity, inclusion, and our differences.

　　Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing.

　　The possibility of working from home.

　　Category: Project/Program Management Group

　　Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

　　Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

　　If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [email protected]. See the Supplement to learn more about Equal Employment Opportunity.

　　Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

　　To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

　　Requisition: J0068578