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Client Services Representative 2
Client Services Representative 2-June 2024
Richmond
Jun 24, 2025
About Client Services Representative 2

  Person needs to be located in Richmond, VA.

  About us:

  At IQVIA, we look for the very best people, and then give them meaningful work to do. We don’t simply think about careers, we think about contributions.

  Those who choose to work with us are joining a recognized global leader — a company uniquely positioned to help clients make the most of market opportunities and respond to challenges that affect global healthcare. We’re committed to blending industry expertise and advanced technology to deliver the most accurate perspectives and in-depth analytics on healthcare dynamics.

  To join IQVIA means you’ll be part of a worldwide organization where one person can make a difference, and where collaboration and innovation rule. Our people are creative, and client focused. They are among the best and brightest in the industry. And they bring a broad range of expertise to the table. Our people are analysts, statisticians, software engineers, consultants, sales leaders, marketing, and product managers, and more. The key to our success is our people, whose experience, talent, commitment, and diversity set the standard for the health information industry.

  Position Purpose:

  Under guidance, controls the report generation process and provides guidance and support to clients daily or as a specialist on specific products/services.

  Essential Functions:

  Ensures the contract fulfillment to specifications of basic and routine reports for defined customers.

  Reviews client data requirements with the appropriate internal resource to ensure that basic product deliverables meet the customer's specifications, including timeliness and quality.

  Follows IQVIA data verification protocols.

  Researches, analyzes, and responds to client inquiries that are routine in nature.

  Provides support to team for client service meetings at customer sites.

  May produce ad-hoc studies on demand.

  Responsible for performing functions pertaining to state law and regulatory compliance.

  Executes licensing activities including, but is not limited to printing, copying, scanning documents, drafting applications, coordinating the workflow of applications from inception to issuance, communicating with state and federal agencies, and updating billing sheets.

  Minimum Education, Experience, & Specialized Knowledge Required:

  Bachelor's Degree Required.

  Two+ years related work experience required.

  Experience in an IQVIA role and in the pharmaceutical industry preferred.

  Proficient with PC applications such as Microsoft Suite.

  Ability to communicate effectively (written and oral) with different members of the team.

  Demonstrated problem solving, analytical, and strong customer service skills.

  IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

  We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

  IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

  The potential base pay range for this role, when annualized, is $47,200.00 - $70,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

  IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

  To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

  EEO Minorities/Females/Protected Veterans/Disabled

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