Fisher Bioservices is the industry leader in the management of critical biological materials to support the advancement of cell therapies, GMP biologics, and population-based public health research. We provide customized, end-to-end chain of custody solutions for our large pharmaceutical customers and partners in academia and government, ensuring the integrity of their valued material.

　　How will you make an impact?

　　When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

　　Position Summary:

　　The Client Services Project Manager (m/f/d) works with other project managers in a small pod, helping them handle a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is equal parts strategic and tactical in nature. This position leads the relationship with moderately sophisticated and simple larger clients, and is responsible for shepherding tasks to completion, issue resolution within internal procedures, and acting as primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

　　With assistance from internal service providers, the APM is responsible for co-coordinating all operational aspects of the company's services relating to production, storage and distribution within assigned projects.

　　Project Level Responsibility: Medium and low complexity projects. These include but not exclusive storage, multiple distribution sites and receipt.

　　Key Responsibilities:

　　Assessment of client supplied study specifications in conjunction with Quality, Operations and Procurement to help design Supply Chain solutions to meet the needs of the project

　　Overall responsibility for ensuring that activities come together in a timely manner to meet the client requirements

　　Provision of data and technical input to business development to help in the creation of proposals.

　　Manage client communications and works to prepare and present at client meetings as the assigned Project Manager. Attends bid defenses as necessary.

　　Internal and external coordination and communication of all relevant project activities and schedule

　　Where available, use of appropriate project planning tools e.g. Microsoft Project to supervise and communicate achievements and critical path activities and responsibilities.

　　Timely provision of reports and other information to clients as required.

　　Responsible for timely communication with all collaborators on order status

　　Set-up of study on internal systems

　　Liaise with Operations to ensure study logistics carried out and handled appropriately

　　Leading client and internal status meetings

　　Assist with management of stock levels for kit materials and packaging components

　　Writing and review of departmental SOP’s and Project Plans and other documentation.

　　Responsible for revenue recognition for projects assigned and verifies final information for Accounting Department prior to invoices release.

　　Supervise and record change in the scope of contracts.

　　Management of Client/Site Enquiries. Log calls / issues in appropriate systems

　　Handles non-conformance and provides reports and timely resolution

　　Provision of training to other members of FBS, where appropriate

　　Participation in cross-functional business process improvement activities as the need arises

　　Effective written and verbal communication skills, ability to work with all levels of management, tailoring message appropriately for recipients

　　To be available for infrequent overtime work as vital.

　　Minimum Requirements/Qualifications:

　　Ideally a couple of years of successful experience in project management as an Associate/Assistant Project Manager

　　Able to act up Project Manager role in absence as the need arises

　　Certification in Project Management by a recognized training institution (or working towards certification) is an advantage

　　Detailed understanding of the clinical development process and clinical trial supplies

　　Fluency in English and German language

　　Experience or knowledge in the packaging and logistics to support clinical trials within a CRO environment or equivalent

　　Understanding of GXP requirements in a pharma or CRO environment

　　Flexible and adaptable with strong customer leadership skills

　　Able to analyse problems and define customer centric solutions

　　Able to work with resilience and support others within team

　　Good interpersonal, verbal, written and numerical skills

　　Scientific degree required or other degree coupled with pharma/CRO equivalent work experience

　　What we offer:

　　Employment with an innovative, future-oriented organisation

　　Outstanding career and development prospects

　　Company pension scheme and other fringe benefits

　　Exciting company culture which stands for integrity, intensity, involvement and innovation

　　If you are interested, please apply online with your CV and Motivation Letter including possible start date and salary expectations.

　　At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or any other legally protected status.

　　Apply today! http://jobs.thermofisher.com

　　Agency notice!

　　Please note we are not interested in receiving unsolicited CVs from any personnel service providers. Should you choose to send us or upload any such candidate document they will not be acknowledged and will be deleted in line with our privacy policy.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.