Canteen One

　　Position Title: CLIENT SERVICES DIRECTOR - NEW YORK, NY

　　Pay: $90,000 - $115,000

　　Salary: [[cust_StartingPayRate]]

　　Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

　　Job Summary

　　As a Client Services Director you will directly oversee Canteen One’s Client Team to ensure client retention, growth, customer satisfaction and profitability. The successful leader will be directly responsible for implementing the contractual obligations to ensure high quality service is offered to our clients and customers, thereby achieving the financial targets set for the business. In addition, you will work with Canteen One senior leadership on interrelated department issues and projects and may also retain direct ownership of key clients.

　　Essential Duties & Responsibilities:

　　Increase team's accountability, develop and implement best practices, properly handle industry needs and effectively handle change management

　　Establish and maintain senior client relationships

　　Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract; manage all aspects of the contract to ensure compliance

　　Ensure that newly developed concepts, latest technology and methods are utilized to the client’s best advantage

　　Provide support service consultation to maximize level of service, quality and to help clients reduce their costs

　　Solve as expeditiously as possible any problem and solve any client dissatisfaction issues

　　Prepare ad hoc analyses for client reviews and presentations

　　Implementation of a Strategic Account Plan for the business

　　Ensure smooth implementation of any new sites or services where appropriate

　　Coordinate the implementation of the Client Program with appropriate Canteen One teams

　　Facilitate existing and new business proformas and overall financial summary of business

　　Lead in developing account retention strategies with client senior management

　　Joint accountability for the financial targets set for the account(s) both in growth as well as achievement of the bottom line

　　Ensure achievement of group and client financial requirements

　　Qualifications:

　　Bachelor’s Degree along with a minimum of five years of account or client management experience required

　　Proven account retention required

　　Strong leadership skills required

　　Strong communication and relationship management skills required

　　Ability to plan strategically and analyze financial data required

　　Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

　　A high level of proficiency in Microsoft Word, Excel, and PowerPoint required

　　Experience in operations and food service is strongly preferred

　　Experience managing large programs that involve strategic planning and project implementation preferred

　　Experience with an ERP system (i.e. Oracle, PeopleSoft, SAP, JD Edwards) preferred

　　Reporting tool experience (i.e. Business Objects, Crystal Reports) preferred

　　Apply to Canteen One today!

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Associates at Canteen One are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1269600