Client Service Supervisor | Pittsburgh, PAMonday to Friday

　　Coordinates the efforts of all Client Representatives on a shift to ensure that prompt, courteous, and accurate information and assistance is provided to clients and other personnel. Handles and coordinates the resolution of more complex questions.

　　Plans and coordinates customer service activities, ensuring that commitments are met and that question or complaints are processed properly and efficiently.Contributes to the development of new procedures and processes and the modification of existing customer service procedures.Directs the preparation and maintenance of records, reports and other related data on all customer service activities and functions.Ensures that all laboratory services pertaining to patient information remains confidential and that conditions for release of information be in accordance with laboratory rules and regulations.Conducts and directs a continuing assessment of all customer service procedures, determines and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules.Maintains contacts with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures.May perform other duties as assigned.

　　QUALIFICATIONSRequired Work Experience:5+ years in customer service activities.Preferred Work Experience:N/APhysical and Mental Requirements:N/AKnowledge:N/ASkills:N/A

　　EDUCATIONBachelor's DegreeHigh School Diploma or Equivalent(Required)

　　LICENSECERTIFICATIONS

　　While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

　　2023-50837

　　Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans /  Disabled / Sexual Orientation / Gender Identity.