This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/11580206 Date Posted:01/08/2024

　　Hiring Organization: Rose International

　　Position Number: 456251

　　Job Title: Client Service Representative

　　Job Location: Chicago, IL, USA, 60604

　　Employment Type: Temporary

　　Estimated Duration (In months): 3

　　Min Hourly Rate(\$): 20.50

　　Max Hourly Rate(\$): 20.50

　　Must Have Skills/Attributes: Banking/Financial, Call Center, Clientservices

　　Job Description

　　**Only those lawfully authorized to work in the designated countryassociated with the position will be considered.**

　　**Please note that all Position start dates and duration are estimatesand may be reduced or lengthened based upon a clients business needs andrequirements.**

　　Job Title: Client Service Representative

　　Number of Positions: 1

　　Duration: 1/22/2024 4/30/2024

　　Location: Chicago, IL 60604 (Can be remote but local to Chicago ispreferred)

　　Job Description: We are currently looking for Customer ServiceRepresentative within our Banking Operations team.

　　As a Customer Service Representative in Banking Operations, under directsupervision you will assist in the timely and accurate handling of allaccount holder related inquires and needs. As a contact center withinNorthern Trust, the Investor Services Team takes inbound calls from ourRetained Asset and Corporate Liquidity clients.

　　Major Duties:

　　Manage large amounts of inbound and outbound calls in a timely mannerproviding quality servicing of client/partner calls through effectivecommunication of call behaviors and accurate information.

　　Log all client/partner inquiries received via phone, email or fax with adetailed description of client issue/problem, research or action takenfor resolution on the CRM database.

　　Maintain system access and knowledge level as it pertains to eachprogram that the representative has been trained on and frequentlyattend educational seminars to improve knowledge and performance level.

　　Provide accurate transactional information to clients to avoid creatingany loss situations for the Unit.

　　Perform functional transaction processing (ACH Transfers, Stop Payments,wires and general

　　maintenance) accurately and without any monetary errors.

　　Responsible for identifying customer needs, clarify information,research issues and provide solutions and/or alternatives.

　　Works effectively as a team member but also independently.

　　Knowledgeable of the core aspects of the job and beginning to develop abasic understanding of the business function.

　　Qualifications

　　Previous Call Center/CSR experience (financial industry is a plus)

　　Responsibilities.

　　A College or University degree not required

　　Must have experience in comparable industry and/or call center settingor customer support role is preferred.

　　Familiarity with CRM systems and practices and banking terminology suchas investments, redemptions, ACHs wire transfers.

　　Strong phone, verbal and written communication skills required.

　　Strong active listening and interpersonal skills needed with aptitude tohandle irate/challenging callers with minimal assistance.

　　Highly flexible and adaptable to change; able to adapt to a fast paceenvironment to different personality types and able to learn quickly.

　　Multi-tasking skills; self-motivated with ability to set priorities andmanage time effectively.

　　Computer literacy is required with the ability to navigate severaldifferent applications/systems simultaneously.

　　Strong teamwork capabilities

　　Benefits:

　　For information and details on employment benefits offered with thisposition, please visit here. Should you have any questions/concerns,please contact our HR Department via our secure website.

　　California Pay Equity:

　　For information and details on pay equity laws in California, pleasevisit t e State of California Department of Industrial Relations\'website here.

　　Rose International is an Equal Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regard torace, color, religion, age, sex, sexual orientation, gender (expressionor identity), national origin, arrest and conviction records,disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will beadministered in accordance with their respective Fair Chance Ordinances.

　　If you need assistance in completing this application, or during anyphase of the application, interview, hiring, or employment process,whether due to a disability or otherwise, please contact our HRDepartment.

　　Rose International has an official agreement (ID #132522), effectiveJune 30, 2008, with the U.S. Department of Homeland Security, U.S.Citizenship and Immigration Services, Employment Verification Program(E-Verify). (Posting required by OCGA 13/10-91.).