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Client Service Leader
Client Service Leader-March 2024
Burnaby (Vancouver)
Mar 28, 2026
About Client Service Leader

  36642BR

  Requisition ID:

  36642BR

  Business Unit:

  NAU

  Job Description:

  CDM Smith has an exciting opportunity for an experienced Client Service Leader to lead client engagement and business development for water infrastructure and resource services for multiple municipal clients in the Vancouver area market. CDM Smith has been providing water infrastructure and resource services in the Vancouver market for several years. We have worked on some of the largest water and wastewater projects for major clients throughout the area; we are looking for a seller who will help develop the strategy of how to grow our Vancouver area water infrastructure and resource market.

  As a member of this team, you would contribute to CDM Smith's mission by:

  • Developing new business and maintaining high-value relationships with water and wastewater clients in the Vancouver market

  • Creating client engagement strategies and pursuit plans for multiple water infrastructure and resource clients

  • Coordinating with Sr. Regional and Corporate leadership to grow market share across targeted clients

  • Identifying opportunities to expand CDM Smith involvement in strategic service offerings, including planning, construction, implementation, and alternative delivery

  • Developing and managing proposal efforts, business strategies, presentations, and taking the lead in contract negotiations including but not limited to terms & conditions, scope, and budget

  • Working effectively with project managers, key technical specialists, and the marketing team as a key leader to deliver quality projects to our clients

  • Leading select projects within his/her technical area of expertise

  • Being active in professional societies

  Job Title:

  Client Service Leader

  Group:

  WNG

  Employment Type:

  Regular

  Minimum Qualifications:

  • Bachelor’s degree in civil, Environmental or Chemical Engineering or related discipline.

  • Professional engineering (PE) license.

  • 15 years of related experience. Domestic and/or international travel may be required. The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

  • Equivalent additional directly related experience will be considered in lieu of a degree.

  Preferred Qualifications:

  • Alternative delivery experience

  • Proven experience in winning and managing municipal water, wastewater, solid waste, and drainage projects in the Vancouver market in an Engineering/Consulting firm

  • Strong client relationships in the municipal water market

  • PE licensure in British Columbia

  Why CDM Smith?:

  Check out this video and find out why our team loves to work here! (https://www.cdmsmith.com/en/Video/Meet-CDM-Smith)

  Join Us! CDM Smith – where amazing career journeys unfold.

  Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

  Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

  Job Site Location:

  Canada - Burnaby (Vancouver)

  Agency Disclaimer:

  All vendors must have a signed CDM Smith Placement Agreement from the CDM Smith Recruitment Center Manager to receive payment for your placement. Verbal or written commitments from any other member of the CDM Smith staff will not be considered binding terms. All unsolicited resumes sent to CDM Smith and any resume submitted to any employee outside of CDM Smith Recruiting Center Team (RCT) will be considered property of CDM Smith. CDM Smith will not be held liable to pay a placement fee.

  Amount of Travel Required:

  10%

  Assignment Category:

  Fulltime-Regular

  Background Check and Drug Testing Information:

  CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

  Visa Sponsorship Available:

  Yes

  Pay Range Minimum:

  $149,360.90

  Pay Range Maximum:

  $268,834.80

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