As a Client Relationship Manager (CRM), you serve as the primary point of contact for each client assigned to your portfolio within Commercial Banking. The CRM is expected to be the client advocate and responsible for owning the client experience globally through the handling of the service and account management needs of designated high profile clients who utilize complex depository and treasury products, which may include those both within the US and across our global footprint.

　　Role Summary:

　　As a Client Relationship Manager (CRM), you serve as the primary point of contact for each client assigned to your portfolio within Commercial Banking. The CRM is expected to be the client advocate and responsible for owning the client experience globally through the handling of the service and account management needs of designated high profile clients who utilize complex depository and treasury products, which may include those both within the US and across our global footprint.

　　Job Responsibilities:

　　Client Centric

　　Manages a portfolio of highly complex and largest clients autonomously

　　Develops long-term client relationships with credibility founded on a detailed understanding of operational data and processes

　　Ability to see things through the client's perspective

　　Investigate root causes of process inefficiencies and makes proposals on opportunities for process improvement

　　Builds in-depth understanding of the client's organization, industry, business priorities and culture

　　Deliver on Partner Relationships

　　Ability to work independently and in a team environment to maximize productivity in the most efficient manner

　　Credible and influential thought partner and SME

　　'Leads highly complex projects & collaborates with internal & external stakeholders to realize desired outcome during the project lifecycle

　　Help Modernize the Client Experience

　　Owns and drives a consistent and positive client experience

　　Understands client needs and connects digital solutions to enhance the client experience.

　　Partners with teams to prepare for and conduct regular client relationship reviews :

　　Product awareness / optimization

　　Introduces new tools / processes

　　Fraud prevention

　　Leads client transformation initiatives for operational efficiencies

　　Continually evaluates and enhances processes

　　Required Qualifications, Capabilities and Skills:

　　Ability to create and present findings

　　Data Analytics experience

　　Project Management

　　Change Management

　　Relationship Building

　　Curiosity / growth mindset

　　Collaborating and Influencing

　　Strategic Thinking

　　Thought Leadership

　　Consultative and Advisory Management

　　6+ years of relative work experience

　　Preferred Qualifications, Capabilities and Skills:

　　BSBA degree

　　Google G suites / Microsoft Office adept

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans