The Client Program Manager is responsible for the successful implementation and maintenance of client programs. The Client Program Manager serves as the principal communication channel between the client and Pearson VUE and ensures client satisfaction with delivered services. The Client Program Manager develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget.

Activities of the Client Program Manager will include:

Account Management

Maintain strong relationships with clients, ensuring client satisfaction with delivered services

Maintains working relationship with internal teams, including Test Center Operations, Test Publishing, Software Development, Customer Services, and others.

Customer Satisfaction

Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards

Optimization of internal resources – saying “no” to customers

Launching New Clients

Organize requirements meetings

Coordinate gap resolutions

Manage implementation schedule

Frequent client face time

Business Development

Identifying opportunities for add-on products and services, assist sales in new proposals

Required Education Experience

BS or BA or equivalent experience

3+ years experience in project management, business development, account management or related area

Ability to travel up to 15%

PMI certification is a plus

Desired Knowledge, Skills Abilities

Strong Customer Service focus including experience in balancing the needs of internal and external clients

Outstanding written, verbal and interpersonal communication skills

Must possess leadership, problem-solving, time-management, planning and project-management skills

Experience managing professional services contracts

Influencing others/relationship building

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [email protected].

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Assessment Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 18448