Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans.

　　Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

　　Works with Regional Sales Vice President (RVP) to establish goals for a book of business. Aligns and develops staff to drive successful account relationship leading to renewals and add on sales. Works to establish relationships with key accounts and brokers to support Account Executives in managing all accounts. Stays current with industry changes, understands laws and regulations that impact both staff and clients. Works with staff and broker distribution system to develop solutions to create business opportunities.

　　Responsibilities

　　Client Director

　　· Builds relationships and establishes line of communication with brokers, clients and vendors, as well as internal departments to ensure customer satisfaction and provide timely resolution to problem or inquiries.

　　· Under the direction of leadership establishes performance goals that contribute to the retention of enrolled contracts and acquisition of new business while providing staff supporting direction to attain goals.

　　· Oversees the flow of information and fulfillment of requests for clients, ensures quality, compliance, and accuracy.

　　· Evaluates and analyzes issues and determines when it is necessary to deviate from an established workflow to resolve customer problems.

　　· Stays current with changes in processes, benefits, etc. at Medical Mutual that impact customers. Ensures customers are in compliance with changes.

　　· Ensures staff is properly trained, stays current with ongoing business changes and can offer consultative services to clients.

　　· Oversees the management of assigned accounts ensuring appropriate file maintenance, group structures, personality profiles, benefits, and contacts are developed to effectively service client.

　　· Mentoring the Account Executive team members during the renewal process.

　　· Community outreach and regional community involvement in the field.

　　· Performs other duties as assigned.

　　Sr. Client Director

　　· Builds relationships and establishes lines of communication with brokers, clients and vendors, as well as internal departments to ensure customer satisfaction and provide timely resolution to problems or inquiries.

　　· Under the direction of leadership establishes performance goals that contribute to the retention of enrolled contracts and acquisition of new business while providing staff supporting direction to attain goals.

　　· Evaluates and analyzes issues and determines when it is necessary to deviate from an established workflow to resolve customer problems.

　　· Stays current with changes in processes, benefits, etc. at Medical Mutual that impact customers. Ensures customers are in compliance with changes.

　　· Works with the RVP to establish common performance goals for department.

　　· Responsible for the review, generation and maintenance of reporting and dashboards, research of influencers, board contacts, acquire competitive information, assist in scheduling and coordination of events and seminars.

　　· Works with internal groups throughout the company to identify issues and resolve problems proactively.

　　· Builds successful teams, establishes, communicates, and monitors the effectiveness of guidelines/procedures for day-to-day operations. Conducts Unit meetings to overview progress and performance-to-goal.

　　· Performs other duties as assigned.

　　· Provide performance evaluations for Account Executives and Account Administrators

　　Qualifications

　　Client Director

　　Education and Experience:

　　· Bachelor’s degree in Business Administration or related field or equivalent combination of training and experience.

　　· 8 years sales/account management experience in health insurance industry, preferably in a supervisory capacity.

　　Professional Certification(s):

　　· Ohio Department of insurance license.

　　Technical Skills and Knowledge:

　　· In-depth knowledge of health insurance products, sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements, health insurance industry and related laws/regulations including HIPPA, COBRA, FMLA.

　　· Intermediate Microsoft Office skills.

　　Sr. Client Director

　　Education and Experience:

　　· Bachelor’s degree in Business Administration or related field or equivalent combination of training and experience.

　　· A minimum of 8 years sales/account management experience in health insurance industry

　　· At least 5 of these years in a supervisory capacity

　　Professional Certification(s):

　　· Ohio Department of insurance license

　　Technical Skills and Knowledge:

　　· Demonstrates in-depth knowledge of health insurance products, sales and industry processes including underwriting, stop loss, benefit plan design; health care funding arrangements, health insurance industry and related laws/regulations including HIPPA, COBRA, FMLA.

　　· Intermediate MS Office Skills.

　　Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

　　A Great Place to Work:

　　We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.

　　Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.

　　On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.

　　Discounts at many places in and around town, just for being a Medical Mutual team member.

　　The opportunity to earn cash rewards for shopping with our customers.

　　Business casual attire, including jeans.

　　Excellent Benefits and Compensation:

　　Employee bonus program.

　　401(k) with company match up to 4% and an additional company contribution.

　　Health Savings Account with a company matching contribution.

　　Excellent medical, dental, vision, life and disability insurance — insurance is what we do best, and we make affordable coverage for our team a priority.

　　Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.

　　Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.

　　After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

　　An Investment in You:

　　Career development programs and classes.

　　Mentoring and coaching to help you advance in your career.

　　Tuition reimbursement up to $5,250 per year, the IRS maximum.

　　Diverse, inclusive and welcoming culture with Business Resource Groups.

　　About Medical Mutual:

　　Medical Mutual’s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

　　There’s a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

　　We’re not just one of the largest health insurance companies based in Ohio, we’re also the longest running. Founded in 1934, we’re proud of our rich history with the communities where we live and work.

　　We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

　　Title: Client Director

　　Location: OH-Columbus

　　Requisition ID: 2400041