The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

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　　Regular or Temporary:

　　Regular

　　Language Fluency: English (Required)

　　Work Shift:

　　1st shift (United States of America)

　　Please review the following job description:

　　*This position works onsite, it is NOT remote. *

　　This position will be handling inbound calls in Spanish AND English.

　　*The Client Care Center is open from 8am-8pm 365 day per year, including holidays. If interested in this opportunity you will need to be flexible to work within these days and hours. *

　　Responsible for incoming calls from clients and teammates with questions regarding products, procedures, systems or policies. Utilize all available tools and resources to maintain client satisfaction, track all unresolved issues accurately, to ensure timely follow up and resolution. Help bring resolution to moderate and complex banking problems within guidelines and policies. May use multiple skills during client interactions. Identifies and offers banking solutions to fulfill the client's expressed and unexpressed needs.

　　Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

　　Provide industry leading, personalized service to all clients by building rapport and providing timely solutions and/or alternatives.

　　Assist clients with inquiries and/or problem resolution in a professional and composed manner.

　　Provide banking solutions for clients expressed and unexpressed needs. (Banking solutions could include changing of account types, the opening of new accounts such as demand deposits, time deposits, credit cards, balance transfers, new loans/lines of credit e.g., mortgage referrals, secured and unsecured lending or refinancing existing loans for more competitive rates or payments, etc.)

　　Inform and educate clients on self-service options through various Truist technologies to improve their individual banking experience.

　　Follow established policies, procedures, guidelines, regulations and laws to protect both our clients and Truist from any unnecessary risk.

　　Continued training in multiple lines of business to be able to work in multiple skill sets simultaneously.

　　Follow a daily set schedule that will require having efficient time management skills as well as a careful attention to detail.

　　May support Consumer, Small Business and Private Wealth Clients with products including: Digital/e-Services, Credit and Debit Cards, Mortgages, Loans, Demand Deposit, Time Deposit and Retirement accounts.

　　QUALIFICATIONS

　　Required Qualifications:

　　The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　High School diploma, or equivalent education and related training or experience

　　One year of client servicing work experience (call center, retail, hospitality, medical, etc.)

　　Skills: Proficiency in Computer Applications (Windows, MS Office, etc.), Technical, Interpersonal, Problem Solving and ability to work efficiently across multiple platforms.

　　Proficiency in written and verbal communications (including grammar and spelling).

　　Satisfies regulatory requirements for holding the position, including meeting the qualification standards imposed by the Loan Originator Compensation rule of the Truth in Lending Act.

　　Preferred Qualifications:

　　Fluent in Spanish and English - speaking, listening, reading and writing.Prior experience in referring products, solutions, etc. to clients

　　Prior experience working in a call center, financial services or high volume/fast-paced work environment

　　Background in supported department/product

　　College degree.

　　General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)

　　. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

　　Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

　　EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)

　　Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)