Pro Auto Spa, Colorado Springs' premier automotive shop specializing inwindow tinting, hail damage repair, paint protection, and ceramiccoating, is seeking a highly skilled and motivated Client Advisor to joinour dynamic team. As the only Ceramic Pro Elite dealer in Colorado Springs,Pro Auto Spa sets the standard for excellence in automotive aesthetics andprotection. With a commitment to quality craftsmanship and exceptionalcustomer service, we take pride in delivering superior results to our clients.
Accountability - Trust - Teamwork - Self Improvement - Commitment -Communication
Position Overview: Are you a car enthusiast with a knack for customerservice? Pro Auto Spa is seeking a knowledgeable and customer-focused ClientAdvisor to join our team. As a Client Advisor, you will be the face of ourbusiness, engaging with clients, understanding their needs, and guidingthem through our range of services to ensure an exceptional experience. Youwill also be our company representative in the community while engaging invari
Responsibilities:
Client Consultation: Engage with customers to understand their automotivedetailing and customization needs. Provide expert advice, guidance, andrecommendations on services and products offered by Pro Auto Spa.Sales and Revenue Generation: Effectively communicate the value propositionsof various detailing and customization services to clients. Drive sales byoffering tailored solutions that meet individual customer preferences andbudget requirements.Product Knowledge: Maintain up-to-date knowledge of the latest automotivedetailing techniques, products, and trends. Educate clients on availableservices, materials, and technologies to assist them in making informeddecisioCustomer Relationship Management: Build and maintain strong relationshipswith clients, ensuring exceptional customer satisfaction throughout theirexperience with Pro Auto Spa. Follow up on service inquiries, addressconcerns, and handle any post-service issues promptly and professionally.Collaboration: Liaise with the detailing and customization teams to ensureaccurate service delivery and manage client expectations. Coordinate withother departments to guarantee a seamless customer experience.Administrative Tasks: Manage sales transactions, scheduling, maintainaccurate records of customer interactions, and assist with administrativeduties as required.
Additional Responsibilities:Represent the organization in the community at various events in aprofessional and ethical manner at all times.Represent our core values in all your daily tasks.Maintain a high level of professionalism and empathy when interacting withcustomers.Collaborate with other teams to address customer concerns and escalate complexissues when necessary.Identify opportunities for process improvements and contribute to thedevelopment of customer service strategies.Work with a team while demonstrating good interpersonal skills and a strongwork ethic.
Requirements:
Passion for automobiles and a strong understanding of car detailing, paintprotection, and customization.Proven experience in a customer-facing role, preferably within theautomotive industry.Excellent communication and interpersonal skills.High degree of professionalism required.Ability to effectively listen to clients' needs and provide tailoredrecommendations.Detail-oriented with strong organizational abilities.Proficiency in scheduling and using customer management systems.Willingness to learn and stay updated on industry trends and products.Ability to work well in a team environment and collaborate with colleagues.Flexibility to adapt to changing customer needs and business requirements.Schedule:
The position requires a varied schedule. About 25% of your time will beout of office. You will need to be available some evenings and Saturdays.
Compensation:
The salary for his position is based on experience and is negotiable. ProAuto Spa values its employees and offers competitive compensation packagescommensurate with skills and expertise. Base salary is offered between$32,000- $40,000 per year. Additional compensation schedule based onrevenue generated is applied beyond the base salary.
Interested parties please email your resume along with a 3-5 minute videousing persuasion to display how you would be the best fit for this position [email protected]. Include one of our core values (listed above)as a reason why you make a good fit for our organization. Thank you fortaking the opportunity to consider Pro Auto Spa for your next career.