You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

　　Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

　　Join our mission - driven organization, where your work matters and a diversity of ideas and backgrounds are welcomed. AbleTo is the leading provider of high quality, technology - enabled behavioral health care. We believe that everyone deserves access to high - quality care and offer a suite of technology - enabled services to empower people to lead better lives through better mental health. A proprietary platform connects individuals with AbleTo highly trained licensed providers who deliver weekly sessions by phone or video supported by an integrated digital experience. Members also have access to mental health coaches, and digital support programs. Our outcomes-focused approach is proven to improve both behavioral and physical health and lower medical costs.

　　We take pride in putting people first above all, including our own team members. We provide our team, and their families, with a wealthy benefits package to care for their physical, financial, and professional health, equipped with medical, dental, and vision benefits, generously - funded Health Reimbursement Account (HRA), no - cost mental health support, gym membership reimbursement, 401K matching, and plenty more. Our “One Team” approach to fostering our culture has built an environment of mutual respect, empathy, and transparency (with a little bit of fun!). We empower people of all backgrounds to excel at AbleTo. Employee Resource Groups (ERGs), are just a part of our Inclusion, Equity, and Diversity initiatives. Our unique approach to career development is simply that: unique to you. No two people are alike, and neither should be their growth plan, which is why we work with each employee to design an individual development path.

　　The Client Account Manager will provide account support for key health plan clients for AbleTo. They will assist the Account Director in the support and management of client accounts.

　　This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:30 AM - 5:00 PM EST.

　　We offer weeks of paid on-the-job training via job shadowing. The hours during training will be 8:30 AM - 5:00 PM EST from Monday - Friday. Training will be conducted virtually from your home.

　　*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

　　Primary Responsibilities:

　　Serve as a client contact for matters specific to assigned client and associated projects.

　　Ensure client satisfaction and retention by delivering timely and effective solutions, materials or deliverables in support of the client account plan and clients’ objectives.

　　Support professionally appropriate and meaningful communication with clients in writing and / or verbally as requested with assigned clients.

　　Build and deliver the required materials to support client communications and operational or outcomes reports.

　　Forecast, track and report key account performance and metrics using company client account management tools.

　　Conduct research and propose solution(s) to Account Executive for issues that may arise with client accounts, files or reporting.

　　Assist with high priority or escalated issues and / or clients requests as needed.

　　Partner with internal teams to seek answers to client or member inquiries.

　　Execute on client requests and provide recommendations to help improve processes over time.

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　Bachelor’s Degree in a business OR health related field

　　3+ years of experience with client OR relevant account work in the healthcare industry (health plans, employers, providers, etc.)

　　Ability to travel up to 10% of the time domestically

　　Ability to work any shift between the hours of 8:30 AM - 5:00 PM EST from Monday - Friday

　　Preferred Qualifications:

　　Ability to commute to the office located at 320 W. 37th Street, 5th Floor New York, NY, 10018 for one time per week

　　Reside within a commutable distance of New York, NY, Manhattan, NY, Brooklyn, NY, Stamford, CT, Hoboken, NJ, OR Jersey City, NJ

　　Telecommuting Requirements:

　　Ability to keep all company sensitive documents secure (if applicable)

　　Required to have a dedicated work area established that is separated from other living areas and provides information privacy

　　Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

　　Soft Skills:

　　Experience with managing multiple projects at a time while paying attention to detail based on customer needs

　　Experience with working independently and across departments and client departments to ensure work is timely and complete

　　Experience with communicating and coordinating account activities effectively across the organization

　　Attention to detail and follow - through skills

　　Excellent listening and communication skills, both written and verbal

　　California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $70,200 - $137,800 per year. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

　　#RPO #GREEN