Job Summary:

　　Process warranty claims daily, ensuring all supporting documentation is present

　　Research and track history of parts failures and/or repairs made to units

　　Identify and process rejects that are out of established warranty guidelines

　　Consistent communication with shop management to ensure highest recovery rates of claims

　　Understand and communicate warranty compliance guidelines/expectations with internal and external customers

　　May cross-train in other departmental duties and responsibilities

　　Maintain an effective working relationship with management, mechanics, vendors and Corporate Fleet Services department

　　Regular attendance is required.

　　This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

　　Qualifications:

　　High School Diploma or General Educational Degree (GED), or equivalent combination of education and experience which would provide an equivalent background

　　18+ years of age

　　Must have a valid Driver’s license

　　Minimum of one year clerical experience (including data entry)

　　Prior knowledge or experience working with warranty contracts preferred

　　Must possess very strong data entry skills (minimum of 60 wpm) with attention to quality and detail

　　Good math and 10-key abilities

　　Computer skills, proficient in Microsoft Excel, Word. AS400 experience preferred.

　　Must be self-directed and able to multi-task

　　Must have a strong work ethic, be self-motivated and organized

　　Good problem solving skills

　　Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

　　Must be able to comply with all company policies, rules, procedures and Code of Conduct

　　Must be able to interact well with others

　　Must be able to work independently, or in a team setting

　　Must be capable of working under tight time constraints in a high volume environment with multiple priorities

　　Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

　　Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

　　Must be authorized to work in the United States

　　Physical Demands:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

　　Work Environment:

　　The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

　　Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.