This job was posted by https://joblink.delaware.gov : For moreinformation, please see: https://joblink.delaware.gov/jobs/1232224Ensures guest satisfaction and revenue optimization through check in,check out and attentive coordination of hotel services for the guest.

　　Registers guests into the hotel in a prompt and courteous manner;prepares for group check in and out and VIP arrivals; stays informed ofevents and functions in the hotel during the assigned shift.

　　Checks guests out of the hotel; processes customer payments according toestablished policies and procedures.

　　Responds to guests requests promptly; promotes hotel services,facilities and outlets; provides guests with information such as localattractions and directions to increase satisfaction.

　　Resolves minor guest complaints to the satisfaction of the customer;informs supervisor of major problems, complaints, disturbances orunhappy guests.

　　Books guest reservations or coordinates with VIP Services.

　　Handles departmental accounting of monies, receipts, guest accounts andother forms of credit; posts all charges; completes cashier\'s report,prepares deposit and counts cashier bank.

　　Provides exceptional customer service.

　　Work safely, following all established safety rules and regulations.

　　Communicate effectively with co-workers, supervisors and guests.

　　Follow all relevant policies and procedures.

　　Complies with the companys recycling program standards.

　　ADDITIONAL FUNCTIONS:

　　Performs other duties as assigned.