Normal Work Schedule:

　　Monday: 10 pm-6 am

　　OFF Tuesday & Wednesday

　　Thursday – Sunday 2 pm-10 pm

　　Under the general supervision of the Director of Public Safety, performs a variety of responsible tasks in receiving and dispatching calls-for-service, greeting and directing visitors, and general clerical duties. Work involves providing information to the public and the proper recording of service-related calls. Clerical tasks include filing, sorting, typing, record keeping, and computer operations. Work is reviewed through conferences and written reports for adherence to established policies and procedures. Performs other work as requested.

　　ESSENTIAL FUNCTIONS AND PRINCIPLE RESPONSIBILITIES:

　　(NOTE: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position)

　　Answers telephone calls made to the Public Safety Department, determines the nature of the call, records it, and takes appropriate steps necessary to respond to the situation.

　　Answers telephone switchboard for the University, determines the nature of the call and transfers to the appropriate department.

　　Dispatches officers on service-related calls.

　　Delivers messages to Facilities Management employees via radio.

　　Monitors alarms and dispatches them accordingly.

　　Checks computer records for vehicle registration information when requested; enters vehicle registration information into computer; enters traffic citations; receives fines for traffic offenses.

　　Monitors and answers all calls received from the emergency telephones.

　　Types and maintains records for field contact for persons found trespassing on campus; maintains a record of telephone numbers.

　　Types a variety of correspondence and records; sorts and processes incoming and outgoing mail.

　　Required Skills

　　Knowledge of program associated with the dispatch function of Public Safety.

　　Knowledge of the structure and function of Public Safety.

　　Knowledge of the structure and function of the University.

　　Knowledge of telephone and standard office equipment.

　　Ability to greet fellow employees, students and the public on the telephone in a pleasant and courteous manner.

　　Ability to answer and dispatch calls with a clear, well-modulated voice.

　　Ability to remember names, locations and functions of offices and personnel served.

　　Ability to function well under stressful and emergency situations/conditions.

　　Ability to communicate messages accurately and in a clear, concise manner.

　　Required Experience

　　High school diploma or GED; supplemented by one (1) year of general office experience, preferably involving switchboard operations; or any equivalent combination of training and experience.

　　Must possess and maintain a valid Florida driver’s license and an acceptable driving record.

　　Salary Grade: 2