Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Top 100 Most Loved Workplace®

Forbes Best-in-State Employer

Claims Technician

Be the calm voice claimants rely on to get their lives back on track.  

  Job Location: Cardiff, hybrid working

Job Type: Permanent 

Remuneration : Competitive salary taking into account skills, experience and qualifications 

We have a fantastic opportunity for Claims Technicians working on a hybrid basis in Cardiff.

An excellent opportunity has arisen in our international team. We are seeking an individual, ideally with experience of handling claims but experience within a customer service environment will be considered.

The role will involve working within a well-established team, dealing with accident health claims and managing European losses from first notification of loss through to settlement. The claims will be of varying value and complexity, and we’ll provide you with the training and tools that you need to help develop your skills and knowledge .

We’re looking for an individual who is able to demonstrate excellent communication and listening skills, combined with the ability to impart information and maintain accurate data. Proven skills in developing and maintaining close working relationships, both internally and externally is essential.

The skills you will have when you apply:  

Experience in managing claim s: previous claims experience is an advantage.

Excellent communication skills: you will interact with policyholders, insurers, contractors, and other stakeholders.

Commitment to professional development : A dedication to working towards the Chartered Institute of Loss Adjusters' Cert CILA qualification is essential.

The skills that will be developed once working:  

We will provide all the Sedgwick specific training you need to thrive in this role 

What we’ll give you for this role:  

  Remuneration more  

Competitive salary taking into account skills, experience and qualifications 

A Self Invested Personal Pension Scheme (SIPP) 

Holiday allowance of 25 days plus bank holidays 

Flexible working from our office or your home 

Health support  

Private healthcare plan (including pre-existing conditions) 

Life assurance 

Group Income Protection   

Employee assistance programme for employee wellbeing   

  Other benefits  

Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications

Discounts on various products and services 

This isn't just a position, it's a pivotal role in shaping our industry  

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day. 

 You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance. 

  Next steps for you:  

  Think we'd be a great match? Apply now – * we want to hear from you.*  

 If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.  

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.  

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Taking care of people is at the heart of everything we do. Caring counts

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)