Position Snapshot

　　Nestlé Business Services LATAM | Asunción, Paraguay.

　　Order to Cash / O2C Claims & Deductions Supervisor

　　Available Shift: Monday to Friday from 08:00 to 18:00

　　Nestlé Business Services is looking for extraordinary people to join our world-class team.

　　In Paraguay we are two Nestlé units:

　　Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.

　　On the other hand, we are Nestlé Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

　　We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

　　If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!

　　Position Summary

　　As Claims & Deductions Supervisor, you will be responsible for driving results, monitoring service quality, supporting and developing members of your team, setting the strategies to achieve our business goals and maintaining an effective stakeholder management with out operational partners.

　　A day in the life of...

　　Deliver activities under the responsibility of the Claims & Deductions team with focus on the established KPIs;

　　Supervise the performance and execution of Claims & Deductions processes to anticipate/plan possible problems and escalations;

　　Respond to and and solve issues raised by our stakeholders with support of the team;

　　Leverage performance, development and talent processes to build people capabilities with the team members;

　　Participate in benchmarking with other NBS centers to share improvements or receive input to implement in the Claims & Deductions process;

　　Guarantee and formalize services and responsibilities for each activity carried out by the team;

　　Monitor the creation or maintenance of all Standard Routines and Standard Operating Procedures of the Claims & Deductions team;

　　Lead and monitor cost reduction projects to achieve the established targets

　　Ensure Compliance, internal controls and risk matrix to eliminate risks from audit points and support Markets with requested documentation during internal audits

　　What will make you successful

　　Graduated (University - Business Administration, Economics, International Business or related areas)

　　Advanced English

　　Prior experience in accounts receivable or payable is an advantage

　　Prior experience in SAP and knowledge in Microsoft Excel

　　Skills in leading teams (managing and developing people)

　　Support the team in operational activities

　　Draw connections between facts, ideas, and situations

　　Anticipate consequences and impacts of actions on others

　　Create a climate of trust in which people want to do their best

　　Aligns the work of team members toward shared goals

　　Constructively question current practices and processes

　　Delegate appropriately and trust people to perform