We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　Hybrid

　　Job Description

　　The Opportunity

　　The Claims Team plays a critical role in ensuring fair treatment to both our claimant and the organization through effective and fair assessment within stipulated limits.

　　You will get to handle different scenarios on a daily basis and work with regulatory bodies and regional office accordingly. Ideal candidates are proactive, meticulous and forward thinking in handling the claims rather than just executing the status quo. Logical thinking and a sharp eye for detail is critical to this role. Follow up skills and the ability to engage with both customers and distribution channels are also essential factors as well.

　　What motivates you?

　　You obsess about customers, listen, engage and act for their benefit

　　You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes

　　You thrive in teams, and enjoy getting things done together

　　You take ownership and build solutions, focusing on what matters

　　You do what is right, work with integrity and speak up

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone

　　We are looking for someone with:

　　Diploma/ Degree, preferable in Insurance or Financial Services

　　Minimum 3-5 years experience in Life, as well as A&H claims administration

　　Possess professional certification in Life Insurance/ LOMA/ ICA (Preferred)

　　Great people skills; ability to build good rapport with different stakeholders

　　Excellent persuasion and negotiation skills

　　Good writing skills

　　On the job you will…

　　(1) Administration & Claims Assessment

　　To assist in claims registration, administration and assessment within authority limit for verification and confirmation by the Head of Department

　　To be part of the claims assessment team in prudent and fair claim assessment within quality service standard and ensuring timely claims settlement

　　To assist in investigation and follow-up of non-disclosures or fraudulent cases

　　To provide timely & accurate data reporting to management, regulatory bodies and regional office, such as statistics updates on all admitted, paid claims and/or declined claims, to Actuarial for LIA, Regional Office, etc

　　(2) Service Standard

　　To meet timely service standard, compliance to regulatory guidelines and continuous update of procedural changes required from time to time

　　To follow-up on claims matters, such as outstanding documents, medical reports, police reports, etc

　　(3) Projects & Others

　　To assist Head of Department or the team in any project the department is involved in from time to time or any related business transaction appointment as the situation may beOur commitment to you

　　Our mission; to be a part of making Decisions Easier and Lives Better

　　A leadership team dedicated to your growth and success

　　A bold ambition and set of goals to be a leader in driving transformation in our industry

　　Our best. Every day.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .