Aon is looking for a Claims Supervisor . As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions supporting our Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. This position is located in Bellevue, WA and can have an in office, hybrid or 100% remote schedule.

　　The Claims Supervisor role is a position fully responsible for delivering Wow! experiences every day to pet parents by managing a team tasked with creating and improving claim programs and processes. Exceptional pet parent interactions set Healthy Paws apart from other pet insurance companies and the general insurance industry.

　　Duties and Responsibilities:

　　Deliver WoW! experiences to our Pet Parents

　　Identify and implement process improvements

　　Hire, manage, and develop individuals

　　Evaluate team members’ performance and providing clear and kind performance feedback

　　Execute against defined strategic and operational team goals

　　Develop, maintain, and monitor team goals and performance

　　Meet or exceed team delivery targets

　　Prepare management reports and analysis

　　Collaborate with other leaders across the organization to resolve issues and ensure policies align with strategic goals

　　Ensure vendor teams deliver to set targets

　　Contribute to achieving the company’s strategic and operational objectives

　　Minimum Required Experience:

　　1+ years of people management experience or 2+ plus years pet claims processing experience

　　Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months

　　Basic IT skills (databases, MS Excel, MS Office, etc.)

　　Ability to effectively communicate with all levels of the organization

　　Excellent problem solving and decision-making skills

　　Leadership and organizational skills

　　Experience with ERP or CRM systems a plus

　　Education:

　　Bachelor’s degree in operations management, business, related field, or equivalent work experience

　　How we support our colleagues

　　In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

　　Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

　　Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　The salary range for this position is $58,000 to $70,000 annually + 5% target bonus annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

　　We Offer You

　　Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

　　#LI-AM4

　　#LI-AM4

　　2534693

　　Aon is looking for a Claims Supervisor . As part of an industry-leading team you will help empower results for our clients by delivering innovative and effective solutions supporting our Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. This position is located in Bellevue, WA and can have an in office, hybrid or 100% remote schedule.

　　The Claims Supervisor role is a position fully responsible for delivering Wow! experiences every day to pet parents by managing a team tasked with creating and improving claim programs and processes. Exceptional pet parent interactions set Healthy Paws apart from other pet insurance companies and the general insurance industry.

　　Duties and Responsibilities:

　　Deliver WoW! experiences to our Pet Parents

　　Identify and implement process improvements

　　Hire, manage, and develop individuals

　　Evaluate team members’ performance and providing clear and kind performance feedback

　　Execute against defined strategic and operational team goals

　　Develop, maintain, and monitor team goals and performance

　　Meet or exceed team delivery targets

　　Prepare management reports and analysis

　　Collaborate with other leaders across the organization to resolve issues and ensure policies align with strategic goals

　　Ensure vendor teams deliver to set targets

　　Contribute to achieving the company’s strategic and operational objectives

　　Minimum Required Experience:

　　1+ years of people management experience or 2+ plus years pet claims processing experience

　　Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months

　　Basic IT skills (databases, MS Excel, MS Office, etc.)

　　Ability to effectively communicate with all levels of the organization

　　Excellent problem solving and decision-making skills

　　Leadership and organizational skills

　　Experience with ERP or CRM systems a plus

　　Education:

　　Bachelor’s degree in operations management, business, related field, or equivalent work experience

　　How we support our colleagues

　　In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

　　Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

　　Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on [email protected]

　　Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

　　The salary range for this position is $58,000 to $70,000 annually + 5% target bonus annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

　　We Offer You

　　Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

　　#LI-AM4

　　#LI-AM4