Who You'll Work WithIn our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing their authentic selves to their work build solutions that reach more diverse populations in innovative and impactful ways. Our team is comprised of customer strategy experts, Salesforce-certified experts across all Salesforce capabilities, industry experts, organizational and cultural change consultants, and project delivery leaders. As the 3rd largest Salesforce partner globally and in North America, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to meaningful work that aligns to their personal and professional goals.What You'll DoChatBot Technical Architect - Global SalesforceYou are the Salesforce subject matter expert, focused on designing and ensuring delivery of complex Salesforce solutions for and with our clients. You are a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems. You will lead an effort on multiple Chatbot engagements by architecting solutions or creating them depending on the project and resources available.Responsibilities:* Translate business requirements into well architected solutions that best leverage the Salesforce platform* Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states* Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed* Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations* Work with the business to shape content on multiple projects at the same time* Train the owner to understand how the bot NLP model works after we teach them how it works.* Owns the content design for the duration* Create content for the bot inside of the bot builder or ensure the project team owns this.* Work with a business analyst to lead training of chat console with agents or guide them* Be okay with occasional travelQualifications:* Salesforce and Service Cloud experience* Embedded Service (Live Agent, OmniChannel, etc) experience is ideal* Apex, preferably with experience working with Invocable Methods or flow designer* LWC/Aura* Web development* Salesforce / Service Cloud experience* Experience with Salesforce Process builder/flowAbout UsSlalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human. In eight countries and 45 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact. Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all. We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.Compensation and BenefitsSlalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that includemeaningful time off and paid holidays, parental leave, 401(k) with a maTo view the full job description,

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