At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog (https://blogs.servicenow.com/category/life-at-now.html) and hear from our employees (https://www.youtube.com/playlist?list=PLtPPHGXv_JpmhypERyQKm5zO2Wd65QinB) about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　What you get to do in this role:

　　Develop and execute change management plans for transformation initiatives across Global People and Digital Technology

　　Work closely with Global People project management and communications teams for a cohesive and consistent approach for change management and adoption campaigns

　　Establish and maintain relationships with senior leaders across Global People, ensuring alignment with the program’s objectives

　　Train and assist Global People project managers in smaller change efforts across the organization

　　Provide insight and manage coordinated change impacts across the impacted organizations / personas

　　Conduct impact, stakeholder, and organization analyses to determine the program’s scope, severity, and receptivity

　　Define and manage stakeholders, their engagement, and communications throughout the programs

　　Lead in the identification of organization impacts from process, policy, data, talent, and technology changes

　　Build change management plans that are aligned to overall program plans and are designed to guide audiences through the change phases, including all sponsor/manager, training, communications, and support activities required to implement the change successfully

　　Define training needs, determine content required for each stakeholder group, develop content, and drive training delivery

　　Build communications necessary to ensure that impacted stakeholders are kept apprised of the upcoming milestones, and the change impacts are understood

　　Serve as primary liaison with groups to facilitate program communications, including customers, partners, and employees

　　Educate business partners about the value of change management and engage the community of change practitioners across the organization

　　To be successful in this role you have:

　　9+ years of professional experience in Organizational Change Management

　　Significant practitioner experience on large transformations in a fast-paced environment

　　Ability to lead Steering Committee level executive presentations on change leadership

　　Considerable expertise supporting and leading cross-functional technology strategic programs

　　Energetic self-starter with a proven track record for getting things done in a high-growth, fast-paced and ambiguous environment

　　Highly skilled at building trusted relationships and influencing others, particularly with executive leadership teams

　　Proven ability to collaborate with and influence both leadership and working groups, demonstrating authority and credibility to act, make sound decisions and drive alignment

　　Strong understanding of the ‘heart of the business and experience working directly or indirectly with various business functions and multiple aspects of the business value chain, from business and product development to downstream support operations

　　Ability to think strategically, understand the big picture and connect the dots between strategy and operational priorities, as well as translate the strategy into effective execution and tangible outcomes

　　FD21

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here (https://www.servicenow.com/fraudulent-job-scams.html) to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site (https://www.servicenow.com/careers.html) .

　　From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

　　Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.