Reference #: FAMPRCARECORD12202201Certified Medical Assistant- Administrative    Description/Job Summary

　　The Care Coordinator is responsible for the completion of clinical and administrative tasks in primary care to ensure that patients receive healthcare that is competent, caring and meets with a high degree of satisfaction. The Care Coordinator at Annex West Health Center is a key linkage resource, coordinating and executing all activities related to the primary care, outreach and HIV care programs. The Care Coordinator interfaces with patients in the programs' populations of focus (including HIV+ individuals, persons testing for HIV, persons at high-risk and patients with complicated medical needs) and performs a range of administrative duties to optimize program outcomes.Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact  with the organization, including children, adults, families, caregivers, and staff.    Responsibilities/Duties

　　Act as the liaison between Action Wellness and The Annex West Health Center for both patient and staff inquisitions.

　　Coordinate all components of primary care, outreach and the HIV and High-risk patient care (e.g., scheduling appointments, performing appointment reminder activities, conducting follow-up calls for no-shows, troubleshooting non-clinical patient issues).

　　Conduct assessments of patients referred to the programs and develop goals to support healthcare access and treatment.  This may include medication reconciliations, medication adherence support, coordination of communication between providers, providing health information, assisting with medical benefits, and other responsibilities as needed.

　　Provide Hospitalization follow-up and risk assessment for discharged patients

　　Receive referrals for care management requests from providers, triage needs and coordinate care appropriately

　　Track referrals to specialty care and for preventive care procedures such as mammogram and colonoscopy to ensure completion

　　Track laboratory tests to ensure completion

　　Process prior authorizations as a support to the Medical Assistants

　　Participate in care management activities in collaboration with the PC team

　　Utilize direct messaging platforms to send and receive communication between hospitals, specialists, and other providers

　　Work with Quality Improvement Team to proactively close Gaps in Care, contact patients due for care activities, and manage provider high-risk panels effectively

　　Provide Front Desk or MA coverage, as appropriate

　　Establish trusting relationships with patients and communicate concerns to appropriate clinical, social work, or outreach staff as necessary.

　　Maintain electronic records.

　　Contribute to AACO reporting needs, including data entry for monthly and quarterly reports.

　　Implement projects/programs to improve patient satisfaction.

　　Participate in on/off site meetings and training sessions.    Required Experience

　　3 + years of experience working as a Certified Medical Assistant or equivalent experience preferred, though we are also open to recent graduatesExperience working within a community-based health center preferred    Required Education

　　High School Diploma/GED    Required Qualifications

　　Current Medical Assistant Certification in Commonwealth of PAEducation, training, or experience in working with HIV+ individuals and patients with complicated medical needs a plusProgram management experience a plusExemplary organizational skills and ability to prioritizeProficient in MS Office programs and willingness to learn all computer systems needed for successUnconditi nal ability to maintain HIPAA/confidentiality regulationsDemonstrates cultural competency among persons from various ethnic and social backgroundsDemonstrated professionalism, responsibility, courtesy, reliability and effective time management skillsExhibit behaviors that align with RHD/FPCN's organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those valuesSupport FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact  with the organization, including children, adults, families, caregivers, and staffDemonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times.Ability to build and maintain positive and professional relationships based on respect, trust, and safetyAbility to create a space for staff and those we serve to feel physically and emotionally safeAbility to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patientsAbility to work effectively as a team memberExcellent interpersonal, communication, customer service, problem-solving and conflict-resolution skills    Program Summary

　　Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia - Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS), as well as the SBHC Collaborative, a  partnership between Education Plus Health (EPH) and FPCN at CB School in Roxborough. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home, and recognized by HRSA as a National Quality Leader for Behavioral Health.The Network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served.Vaccine Mandate:FPCN, a program in the City of Philadelphia, are required to follow the COVID vaccine mandate for healthcare workers perPhiladelphia Department of Public Health. FPCN requires Healthcare Workers to be fully vaccinated. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we require vaccination prior to start for all new hires. This currently does not include boosters.

　　EEOResources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, and veteran or disability status.

　　Resources for Human Development is an equal opportunity employer.  All qualified applicants will