What you will be doing

　　Effectively Manage and grow Book of Business in the Centralized Solutions Team.

　　Ensuring retention metrics and customers remain under long-term contracts.

　　Generating new opportunities within existing customer network for new sites, adding new services for existing customers.

　　Any book of business that is under $7,500 MRR will be handled by CSS.

　　Attending sales appointments, conducting business reviews with Key Accounts on a regular basis.

　　Ensure daily use of CRM for customer activities and sales pipeline management.

　　Using customer and prospect CRM management software and updating relevant information held in these systems daily.

　　Monitor customer activity and proactively make recommendations for service changes or other solutions to better meet their needs.

　　Guide customers as an industry expert on waste and recycling technology, diversion opportunities, city by laws and other regulations to set and meet waste and recycling goals.

　　Work in conjunction with the Sustainability department to assist customers with complex needs around waste auditing, diversion reporting, and other services as required.

　　Attending and presenting at client meetings as well as at other company functions, networking events or as necessary to perform duties and manage customer portfolio.

　　Handling requests including but not limited to extra pickups, temporary bins, roll-off haul requests.

　　CSS will also handle misses, ETA, and customer inquiries.

　　Other duties or projects as requested.

　　Starting salary: $45,000-$55,000

　　Requirements

　　2+ years experience in Customer Service and/or Account Management

　　Must have excellent verbal and written communication skills.

　　Ability to provide excellent project execution via strong task prioritization and multi-tasking ability with minimal supervision

　　Demonstrates a willingness to not only ensure the job is done, but also accept responsibility for the results

　　Self-driven with the ability to effectively prioritize and execute tasks

　　Ability to be on call during evenings, weekends and holidays

　　Ability to work in a team environment, while delivering independent eesults

　　High degree of knowledge of the waste industry and/or similar industry knowledge is preferred

　　Benefits

　　RTS provides each eligible employee a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary and are subject to change.