SCHEDULE:

　　M-F 8:30 AM-4 PM

　　POSITION SUMMARY:

　　Under general supervision, the Pick Up & Delivery (PUD) provides customer service activities related to picking up and delivery orders to and from FedEx Office stores and customer’s place of business. Responsibilities are accomplished by driving a company vehicle and ensuring that regular servicing and cleaning of vehicles is conducted. The PUD Courier will receive daily route information from a centralized dispatcher. The dispatcher will have the ability to add or remove stops from the route as needed. The PUD Courier may also be asked to perform other duties within a FedEx Office Store, if there is a period of time where they are not assigned any pick-up/delivery activity.

　　GENERAL DUTIES AND RESPONSIBILITIES:

　　(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

　　Responsible for driving the company vehicle to perform pick-up/delivery service for FedEx Office stores and for customers

　　Pick-up duties encompass driving to the customer’s place of business (or a FedEx Office store), receiving completed masters for photocopying orders and picking up supplies and inventory items from vendor’s place of business

　　Delivery duties include: delivering finished photocopy orders to customers (or a FedEx Office store) and distributing marketing materials as requested

　　Receive daily route information from a centralized dispatcher via a company provided phone

　　Responsible for the operation of company Vehicle according to applicable motor vehicle regulations, company policy and auto insurance guidelines

　　Ensuring the proper upkeep and maintenance of the vehicle by conducting regular servicing and cleaning procedures

　　Responsible for maintaining pick-up/delivery logs and vehicle maintenance logs to document duties performed

　　Adhere to FedEx Office company and vehicle safety policies and guidelines

　　Follow accident procedures and observe traffic laws

　　Responsible for ensuring quality service is provided at each customer interaction by providing efficient and professional delivery service, answering customer questions, problem resolution and polite and caring transactions/interactions

　　Responsible for performing additional duties within the store during non-delivery times

　　All other duties as needed or required

　　MINIMUM QUALIFICATIONS AND REQUIREMENTS:

　　High school diploma or equivalent education

　　Must be at least 21 years old and have a minimum of two years of driving experience

　　Valid and current driver’s license

　　Ability to comply with any specialized regulatory or licensing requirements, as determined by geographic location and/or work assignment; FedEx Office will communicate any specialized regulatory or licensing requirements during the hiring process

　　Must meet and maintain the FedEx Office Motor Vehicle Requirements, to be audited annually

　　For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

　　For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

　　ESSENTIAL FUNCTIONS:

　　Ability to stand during entire shift, excluding meal and rest periods

　　Ability to move and lift 55 pounds

　　Ability, on a consistent basis, to bend/twist at the waist and knees

　　Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

　　Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

　　Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

　　Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

　　Ability, on a consistent basis to work with minimal supervision

　　Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

　　Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

　　Suggests areas for improvement in internal processes along with possible solutions.

　　Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.

　　Applies Quality concepts presented at training during daily activities.

　　Supports FedEx Office Quality initiatives.

　　FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America’s Military Veterans and individuals with disabilities are strongly encouraged to apply.

　　FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

　　FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here (http://www.phila.gov/HumanRelations/DiscriminationAndEnforcement/Pages/BantheBoxLawAtAGlance.aspx) to learn about Philadelphia's fair chance hiring law.

　　For more information, click here.