At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

　　Primary Function/General Purpose of Position

　　The Care Management Assistant works closely with the care management staff, assisting them with everyday duties. The Care Management Assistant must have a passion for working with people and strong people skills are invaluable in this position, as these professionals work closely with individuals in a variety of difficult situations.

　　Essential Job Functions

　　Assists in issuing Medicare Important Message letters after communication and prioritization with Care Management staff and delivers and explains observation status notifications to patients in observation status between 24-36 hours of admission, after communication and prioritization with Care Management staff

　　Collaborates with the Care Manager and Social Worker assists with faxing, mail management, phone message retrieval, and other office tasks

　　Provides updates on approvals and denials to Care Managers and Social Workers as information is received or requested from Ensemble

　　Provides assistance for non-complex arrangements related to discharge planning and transitions under the direction and supervision of the care manager

　　Assists in keeping community resource manuals up to date

　　This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

　　Licensing/Certification

　　BLS Basic Life Support – American Heart Association (required)

　　Education

　　High School Diploma or GED (required)

　　​Some college (preferred)

　　Work Experience

　　Previous healthcare experience with patient discharge planning procedures (preferred)

　　Training

　　None

　　Language

　　None

　　Patient Population

　　Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.

　　Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures.​

　　Neonates (0-4 weeks)

　　Infant (1-12 months)

　　Pediatrics (1-12 years)

　　Adolescents (13-17 years)

　　Adults (18-64 years)

　　Geriatrics (65 years and older)

　　Working Conditions

　　Periods of high stress and fluctuating workloads may occur.

　　Long-distance or air travel as needed- not to exceed 10% travel.

　　General office environment.

　　May be exposed to high noise levels and bright lights.

　　May be exposed to physical altercations and verbal abuse.

　　May be exposed to limited hazardous substances or body fluids.*

　　May be required to use physical restraints.

　　May be exposed to human blood and other potentially infectious materials.*

　　May have periods of constant interruptions.

　　Required to car travel to off-site locations, occasionally in adverse weather conditions.

　　Prolonged periods of working alone.

　　* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

　　Physical Requirements

　　Physical Demands

　　Frequency 0% 1-33% 34-66% 67-100%

　　Lifting/ Carrying (0-50 lbs.) X

　　Lifting/ Carrying (50-100 lbs.) X

　　Push/ Pull (0-50 lbs.) X

　　Push/ Pull (50-100 lbs.) X

　　Stoop, Kneel X

　　Crawling X

　　Climbing X

　　Balance X

　　Bending X

　　Work Position

　　Frequency 0% 1-33% 34-66% 67-100%

　　Sitting X

　　Walking X

　　Standing X

　　Additional Physical Requirements/Hazards

　　Physical Requirements

　　Manual dexterity (eye/hand coordination)

　　Perform shift work

　　Hear alarms/telephone/audio recordings

　　Reach above shoulder

　　Repetitive arm/hand movements

　　Finger Dexterity

　　Color Vision

　　Acuity – far

　　Acuity – near

　　Hazards

　　Depth perception

　　Use of Latex products

　　Exposure to toxic/caustic/chemicals/detergents

　　Exposure to moving mechanical parts

　　Exposure to dust/fumes

　　Exposure to potential electrical shock

　　Exposure to x ray/electromagnetic energy

　　Exposure to high pitched noises

　　Gaseous risk exposure

　　Skills

　　Care management

　　Care for patients

　　Patient Observation

　　Discharge planning

　　Mail management

　　Relationship Building

　　Interpersonal Skills

　　Basic computer skills

　　Verbal communication

　　Written communication​

　　Attention to detail

　　Critical thinking

　　Communication with family members

　　Active listening

　　Organization

　　Task Management

　　Time Management

　　Teamwork

　　Many of our opportunities reward* your hard work with:

　　Comprehensive, affordable medical, dental and vision plans

　　Prescription drug coverage

　　Flexible spending accounts

　　Life insurance w/AD&D

　　Employer contributions to retirement savings plan when eligible

　　Paid time off

　　Educational Assistance

　　And much more

　　*Benefits offerings vary according to employment status

　　All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]