Our Company

　　Gentiva is an industry leader in hospice, palliative and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.

　　Overview

　　We are looking for a Care Coordinator Non Clinical to join our team. This position will directly report to the Director Contact Center and is responsible for taking non clinical inbound calls and escalation to a nurse, as well as to support referral coordination for patients who need Gentiva Services.

　　Able to navigate healthcare options; care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.

　　Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.

　　Assists in admissions process by working closely with the Gentiva branch staff to follow up on patient admission status.

　　The shift is:

　　Monday: 5p-1:30a EST

　　Tuesday: 5p-1:30a EST

　　Thursday: 5p-1:30a EST

　　Friday: 5p-1:30a EST

　　Saturday: 10a-6:30p EST

　　About You

　　Associate degree preferred

　　Minimum of 1 year working in a healthcare related field or healthcare call center

　　INTERNET REQUIREMENT: High-speed Internet connection (minimum 50 Mb/s download speed and minimum 8 Mb/s upload speed, recommended 8 Mb/s upload). Satellite based internet services are not acceptable.

　　Excellent analytical and problem-solving skills.

　　Ability to learn and master information related to locations and services of client.

　　Outstanding computer skills.

　　Good time management skills

　　Good working knowledge of home health, hospice and palliative care services

　　Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.

　　We Offer

　　Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO

　　Competitive Salaries

　　Mileage Reimbursement

　　Professional growth and development opportunities

　　Legalese

　　This is a safety-sensitive position

　　Employee must meet minimum requirements to be eligible for benefits

　　Where applicable, employee must meet state specific requirements

　　We are proud to be an EEO employer

　　We maintain a drug-free workplace

　　ReqID: 2024-88849

　　Category: Administrative/Clerical

　　Position Type: Full-Time

　　Company: Gentiva

　　Type of Service: All Divisions