Description

　　All the benefits and perks you need for you and your family:

　　Benefits from Day One

　　Paid Days Off from Day One

　　Career Development

　　Whole Person Wellbeing Resources

　　Mental Health Resources and Support

　　Our promise to you:

　　Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

　　Schedule: Part Time

　　Shift : Thursday - Saturday 8:30 AM - 7:00 PM

　　Location: 8802 New Tampa Blvd, Tampa, FL 33647

　　The role you’ll contribute:

　　The Care Concierge, under the general direction of the Care Pavilion Supervisor and Care Pavilion Market Director is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Care Pavilion. The Care Concierge is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own It for every person, every time. In addition to the expectations listed below, the Care Pavilion Care Concierge will support other needs as directed.

　　The value you’ll bring to the team:

　　Serves as a brand ambassador for the Care Pavilion, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities

　　Engages with other Care Pavilion services lines to encourage AdventHealth’s Service Standards of Love Me, Make It Easy, Keep Me Safe, and Own It as well as the Care Pavilion services standards.

　　Proactively guides consumers through their Care Pavilion experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.

　　Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.

　　Greets consumers as they enter the facilities. Offers assistance, as needed and appropriate to the consumer. Offers warm handoffs between team members and departments.

　　Qualifications

　　The expertise and experiences you’ll need to succeed:

　　Minimum qualifications :

　　High school graduate with 2-years of healthcare experience or 2-years of hospitality experience

　　Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience

　　Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days

　　Preferred qualifications:  

　　Hospital, Medical Practice or Physician office experience

　　Knowledge of medical terminology

　　Previous team lead/supervisory experience

　　Bilingual

　　Bachelor’s degree

　　This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

　　Category: Physician Services

　　Organization: AdventHealth West FL Ambulatory

　　Schedule: Part-time

　　Shift: 1 - Day

　　Req ID: 24002594

　　We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.