Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $26.19/hour or $54,471 annually. Top performers can earn $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).

　　JOB SUMMARY Maximize sales opportunities by effectively answering and handling inbound sales calls in an effort to acquire new customers and solicit existing customers by selling them additional products and services.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Actively and consistently support all efforts to simplify and enhance the customer experience.

　　Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.

　　Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.

　　Respond to inbound sales calls promptly and efficiently, as outlined by the required call handling metrics, to include productive time, schedule adherence, handle time, after call work, etc.

　　Effectively and efficiently sell products and services to prospective customers and maximize additional revenue from existing customers by selling incremental products and services through use of recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.

　　Ability to learn and master order processing billing system regarding all aspects of sales order entry, order inquiries, and other tools and functions as they relate to the inbound sales function.

　　Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing and prospective customers.

　　Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

　　Promote and communicate current marketing campaigns and promotions.

　　Work with other departments, as necessary, to resolve customer issues.

　　Perform other duties as required by supervisor.

　　REQUIRED QUALIFICATIONS Required Skills/Abilities and Knowledge

　　Ability to read, write, speak and understand English

　　Ability to communicate with customers and colleagues in a clear, straight forward and professional manner

　　Ability to apply appropriate sales techniques and demonstrate sustained achievement of stated sales goals

　　Demonstrated computer and consumer electronics skills

　　Ability to use personal computer and appropriate software applications to include billing system and other role-related tools

　　Effective verbal and written communication skills

　　Effective organizational skills

　　Ability to prioritize and organize effectively

　　Ability to show judgment and initiative and to accomplish job duties

　　Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet) and voice (telephone)

　　Ability to perform job at workstation for prolonged periods of time

　　Ability to work variable hours; may include weekends, holidays, and split days off

　　Required Education High school diploma or equivalent

　　Required Related Work Experience and Number of Years Call center sales experience preferred – 2

　　WORKING CONDITIONS Office environment

　　SIB120 2024-28337 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)