Job Description:

　　Overall Purpose: Supervises the work of a group of inside sales representatives in an Inbound Call Center who are responsible for selling company products and servicing customer accounts. Calls will be primarily in Spanish.

　　What you'll do

　　Directs work activities to achieve the volume expected to meet operational requirements. Ensures accuracy and efficiency of service, maximization of sales revenue and adherence to established policies and procedures.

　　Directs, coaches, motivates, and develops telephone sales and service skills of all supervised sales representatives to ensure that sales and service goals are met.

　　Monitors performance of representatives according to established monitoring standards.

　　Counsels and advises representatives according to established monitoring standards.

　　Counsels and advises representatives regarding performance and discipline. Influences decisions regarding hiring, promoting, and discharging employees.

　　Serves as customer advocate for customers. Interacts with customers demonstrating the highest degree of courtesy and professionalism to resolve issues, providing service/support in ONE interaction (aka First Contact Resolution

　　Leverage various tools & technologies to provide support and effortless experience to customers (external and/or internal).

　　Stays current on new and changing tools and technology both used and sold by AT&T.

　　Serves as a Trusted Advisor to provide support to customers (external or internal) on matters spanning products & services, billing, orders, complaints, and/or other customer requests.

　　Qualifications - External

　　What you will bring:

　　Must be bilingual; highly fluent (native) in English comprehension, speaking and writing.

　　Education: Bachelor’s degree preferred

　　AT&T Manager experience, Call Center Processes, procedures and metrics, sales, coaching, leading developing, problem solving, and MS Office preferred.

　　Supervisory experience over cross-functional teams

　　Proficient in Microsoft Word, Excel, and Outlook.

　　Communicate effectively, both oral and written

　　Analytical and critical thinking

　　Flexible and adaptable, working in an ever-changing environment

　　Ability to work flexible schedule as per business needs

　　There's more than a paycheck in it for the right candidate. Our compensation package includes:

　　Monthly Base Salary: MXN $45,533 (before Taxes)

　　Monthly sales bonus when you meet your sales and service targets

　　Monthly Grocery vouchers MXN $1,452 every 14 days

　　Monthly Restaurant vouchers MXN $1,161 every 14 days

　　In addition to competitive pay, an innovative workspace and career growth potential, as an employee of AT&T you’ll be eligible for some great rewards:

　　Life Insurance

　　Health Insurance

　　Savings Fund

　　Hospitalization indemnity and Funeral Insurance

　　Vacation days, plus three personal days, onsite medical and more.

　　50% discount on five lines of AT&T Wireless service.

　　Paid starting from your first day of training, including some benefits like meal and grocery vouchers.

　　Your future is calling. Apply today!

　　Weekly Hours:

　　40

　　Time Type:

　　Regular

　　Location:

　　Guadalajara, Jalisco, Mexico

　　It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

　　AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws

　　We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status