This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12808685 JobTitle: Call Center Representative

　　Classification: Non-Exempt, Full-time

　　Reporting Relationship: Reports to the Director of Quality Assurance

　　Supervision Responsibilities: No

　　Essential Role: Provides critical first contact between patients andGraceMed Health Clinic, Inc. by scheduling patients for appointments forboth dental and medical departments.

　　Duties & Responsibilities:

　　Screens and routes patient calls efficiently and ensures accurateregistration, appointment scheduling, and follow-up appointmentscheduling into database.

　　Responds to patients questions by editing, canceling and re-schedulingappointments as necessary according to clinic protocols.

　　Reminds patients to bring with them to each appointment; medications orlist of medications they are currently taking, income verificationdocuments, medical insurance information if applicable.

　　Verifies patient information including demographics and medical/dentalinsurance coverage, as applicable, every time a patient comes to theclinic.

　　Works diligently to minimize patients time spent on hold on thetelephone and answers incoming calls according to protocol.

　　Calls and reminds patients of upcoming appointments according toprotocol.

　　Documents patient cancellations and failure to show for appointment perprotocol.

　　Maintains patient confidentiality at all times.

　　Assists in the development and documentation of protocols related to hisor her job functions.

　　Takes patients lists home due to impending inclement weather. Cancels orreschedules patients if inclement weather occurs.

　　Qualifications:

　　Education/Certifications/Licenses/Registrations

　　High school diploma or equivalent

　　Experience

　　2+ years of previous customer service and computer experience.

　　2+ years of multi-line telephone experience.

　　Additional training and/or experience in call center procedures andmedical terminology preferred.

　　Previous knowledge of electronic heath records system preferred.

　　Technical Skills

　　Must possess a thorough knowledge of modern office practices,procedures, and equipment, including computers, copiers, and otherstandard office equipment.

　　Ability to work independently, organize, monitor, and adjust work asnecessary to ensure accuracy and timeliness.

　　Demonstrated ability to identify and solve problems.

　　Able to provide innovative input into the development of the officeenvironments and its processes.

　　Must possess high level of skill and accuracy in entering data intocomputer while talking to patients on phone.

　　Commitment to accuracy.

　　Able to learn new concepts and procedures quickly.

　　Behavioral

　　Ability to strongly embrace and personify the mission and values ofGraceMed with socio-economic and cultural sensitivity in mind.

　　Must display good verbal and written communication skills, and be ableto professionally receive and follow oral instructions.

　　Effective telephone etiquette required.

　　Clear understanding of ethics of confidentiality.

　　Honest, courteous and professional at all times.

　　Working Conditions:

　　Administrative office environment. Ability to sit for long periods oftime. Bending, stooping, and lifting (up to 50lbs.) may be required.Ability to read computer screens for extended periods of time.Interaction with physicians, patients and other office personnel. Musthave visual acuity and manual dexterity to interface with computer. Musthave auditory acuity to handle heavy phone call load and interact withpatients effectively.

　　Work Schedule: Normal schedule is Monday through Friday 8:00 am to 5:00pm., schedule may vary. May require overtime depending on patientvolumes.

　　The above statements are intended to describe the general nature andlevel of work being performed. They are not intended to be const ued, asan exhaustive list of all responsibilities, duties, and skills requiredof personnel so classified.

　　This job description has been examined for compliance with the Americanswith Disabilities Act (ADA) and the Fair Labor Standards Act (FLSA) (May1995).

　　Confidentiality: As an employee of GraceMed Health Clinic, Inc., you arebound by principles of medical ethics. You have both a legal and moralobligation to protect the privacy of our patients. In the course of yourwork, you will have access to confidential information regardingpatients, and/or the practices\' confidential business. It is essentialthat you refrain from any discussions regarding personal informationabout a patient, a patient\'s condition, a patient\'s finances,proprietary company information and/or the practices\' confidentialbusiness with any third person. This includes, but is not limited to,other employees, your spouse, family or friends. CONFIDENTIALITY IS SOIMPORTANT THAT ANY BREACH OF THIS POLICY WILL BE CONSIDERED GROUNDS FORTERMINATION. Review and signature of the Agreement is a condition ofemployment.