Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

　　A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

　　Great Place to Work®

　　Most Loved Workplace®

　　Forbes Best-in-State Employer

　　Call Center Representative

　　PRIMARY PURPOSE : To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one person response; and to direct calls to appropriate escalation path as needed.

　　ESSENTIAL FUNCTIONS and RESPONSIBILITIES

　　Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.

　　Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.

　　Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.

　　Enters verbal and written application information that meets both the internal and external customer’s requirements accurately into the claims management system.

　　Assigns new claims to the appropriate claims handler.

　　Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.

　　Attendance during scheduled work hours is required.

　　ADDITIONAL FUNCTIONS and RESPONSIBILITIES

　　Performs other duties as assigned.

　　Supports the organization's quality program(s).

　　QUALIFICATIONS

　　Education & Licensing

　　High school diploma or GED required.

　　Experience

　　One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

　　Skills & Knowledge

　　Knowledge of medical terminology

　　Understanding of claims management

　　Excellent oral and written communication skills

　　PC literate, including Microsoft Office products

　　Strong organizational skills

　　Good interpersonal skills

　　Ability to multi task in fast paced environment

　　Ability to support multiple clients across communication channels and utilize multiple systems simultaneously

　　Ability to work in a team environment and/or independently

　　Ability to meet or exceed Performance Competencies

　　WORK ENVIRONMENT

　　When applicable and appropriate, consideration will be given to reasonable accommodations.

　　Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

　　Physical: Computer keyboarding, travel as required

　　Auditory/Visual: Hearing, vision and talking

　　The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

　　Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

　　If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

　　Taking care of people is at the heart of everything we do. Caring counts

　　Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)