Penske Automotive Group is looking for motivated individuals to join our Service Business Development Center and help deliver extraordinary customer experiences.

　　The Service BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, phone, or social media as assigned. You will also be responsible for coordinating service appointments/reservations for the dealership and following up with customers. Bilingual/Multilingual (Spanish speaking) is ideally best.

　　Essential Functions

　　Regularly completes a high volume of outbound calls with the goal of scheduling service appointments.

　　Schedules incoming service appointments

　　Books service appointments based on maintenance schedule per brand and in accordance with company policies and manufacturers specifications

　　Assists with answering customer inquiries and problems by routing customer to the correct contact and/or department

　　Follows all attendance and punctuality standards and adheres to timekeeping standards

　　Follows the Company Code of Business Ethics and Conduct

　　Understands and follows all work rules and procedures and follows lawful directions from Supervisors

　　Upholds the company's non-disclosure and confidentiality policies and agreements

　　Maintains a professional appearance in accordance with company policy

　　Attends pertinent training and stays current with service department concerns and techniques

　　Attends company meetings as required

　　Other duties as assigned

　　JOIN OUR TEAM

　　At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

　　WHAT WE HAVE TO OFFER

　　Fortune 500 company, ranked among the "World's Most Admired Companies" by Fortune Magazine

　　Consistently recognized by Automotive News as among the "Best Dealerships to Work For."

　　Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.

　　Hybrid Remote schedule

　　Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.

　　Values-driven culture built on integrity, professionalism, excellence, and teamwork.

　　WHAT WE ARE LOOKING FOR

　　Genuine interest in providing an exceptional customer experience.

　　Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.

　　Excellent communication, interpersonal and organizational skills.

　　Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

　　Prompt responses to customer and appointment related inquiries with courtesy, accuracy, and professionalism.

　　Bilingual/Multilingual is ideal

　　Competencies

　　Excellent communication skills both oral and written with the ability to effectively communicate with customers via phone/ email/ text.

　　Ability to be able to stay motivated and productive in a fast paced, high-volume environment.

　　Ability to define problems, collect data, establish facts, and draw valid conclusions.

　　Ability to adapt quickly to changes regarding goals, tasks and dealership scheduling policies

　　Ability to understand and follow work rules and procedures

　　Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

　　Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

　　Ability to interact well with others and be a positive influence on employee morale throughout the organization

　　Work Environment/Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

　　This position may involve long periods of sitting

　　This position involves repetitive motion.

　　This position requires the ability to hear and talk

　　This position is primarily located in an office environment, with heating and air conditioning

　　Position Type/Expected Hours of Work

　　Home/Office Hybrid schedule, occasional Saturday and holiday work hours as required.

　　Required Education and Experience

　　High school diploma or the equivalent.

　　Experience not required, willing to train.

　　Req Number: 27345

　　Position Code: 742811

　　Type: Full-time

　　Dealership: North New Jersey Management

　　Location Address: 30 Van Nostrand Avenue

　　EEO Statement

　　The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.